Trainee White Goods Engineer

Dixons Carphone; Cumbernauld; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading UK technology retailer is seeking a Trainee White Goods Engineer in Cumbernauld. This full-time role offers a salary of £28,000-£34,000 plus bonuses, with a focus on customer service. Responsibilities include testing and fixing appliances, driving a company van, and building a reputation as a home services expert. Successful candidates will receive extensive training and work in a supportive environment. We're committed to diversity and equality in our recruitment process.

Benefits

30 days annual leave

Performance-related quarterly bonus

Product discounts

Wellbeing initiatives

Qualifications

• Basic electrical knowledge and competence both in theory and practice.
• Experience with electric or electro-mechanical products.
• Demonstrated customer service skills and positive customer engagement.

Responsibilities

• Testing, diagnosing, and fixing white goods in customers’ homes.
• Providing technical knowledge across a range of appliances.
• Driving a company van and managing own schedule efficiently.
• Building reputation as a home services expert.

Skills

Electrical knowledge

Customer service skills

Repair or installation experience

Ability to handle heavy White Goods

Job description

Cumbernauld
Glasgow Customer Service Centre
Permanent
Full Time
Grade 3

Salary £28000-£34000 per annum depending on experience plus quarterly bonus
Shift Pattern - Average of 41 hours per week working 5 over 7 (some Saturday working on a rostered basis)
No Sundays!

Counties/areas recruiting in: Glasgow and Surrounding Area's: Lanarkshire, Ayrshire, Edinburgh, Dundee, Perth, Fife, West Lothian, Falkirk, Stirling

At Currys we’re united by one passion: to help everyone enjoy amazing technology.

As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. So you’ll never go it alone here. You’ll work in a great team, learning and growing together, and celebrating the big and small moments that make every day amazing.

We’re looking for Trainee White Goods Engineers to join our White Goods Repair Team here at Currys. It’s an amazing team to be part of, with an industry leading NPS and world class 1st visit fix rate!

As a Trainee White Goods Engineer, you’ll bring your basic electrical knowledge and receive all the training you need to step into a White Goods Engineer role within 2-4 months, when you can look forward to every day being an adventure!

A lot of the job comes down to skill and efficiency but building a rapport with customers is just as important.

You’ll learn how to work your magic to keep customers’ appliances in tip‑top condition. Whether it’s installing, diagnosing faults, or making a vital repair, you’ll be on hand with the right skills, right knowledge, and plenty of smiles to make sure every experience is a positive one.

Role overview

As part of this role, you’ll be responsible for:

• Testing, diagnosing, and fixing white goods in our customers’ homes
• Providing and implementing technical knowledge across a range of white goods appliances
• Driving a company van and managing your own day effectively
• Building our reputation as a home services expert

Whether it’s in our customers’ homes or on the end of the phone, to be successful you’ll demonstrate excellent customer service skills and experience of engaging positively with customers.

You will need:

• Repair or installation experience which includes having worked with electric or electro‑mechanical products (e.g., field services engineering, trainee plumbing or electrical services, domestic or consumer electrical installation experience or training)
• Electrical knowledge: demonstrable basic competence both in theory and practice
• A passion for delivering great customer service
• Ability to handle heavy White Goods (washing machines, dishwashers etc)
• A full valid UK driving licence with no more than 6 penalty points

Benefits

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement), you’ll find a host of benefits designed to work for you. They include:

• First‑class induction and on‑going learning
• Performance related bonus paid quarterly
• Product discounts across the latest tech
• A range of wellbeing initiatives

Join our Trainee White Goods Engineer team and we'll be with you every step of the way, helping you build the career you want with on‑the‑job training and the opportunity to learn skills for life, for inside and outside work.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [e-mail] and we’ll do our best to help.