Trainee Service Advisor: Customer Care & Booking Specialist

Sytner Group; Birmingham; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading automotive services provider is seeking a motivated Trainee Service Advisor in Birmingham. This role involves managing customer booking calls and supporting Service Advisors in providing excellent care. Ideal candidates will have strong organizational skills and a customer-focused approach. Experience is not necessary, as full training will be provided. The position offers a variety of flexible patterns to deliver top-notch service. Join a team that values your growth and development in a fast-paced environment.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Willingness to learn and progress is essential.
• Full training provided for those without experience.
• Experience in a fast-paced customer service environment preferred.

Responsibilities

• Manage inbound and outbound booking calls.
• Schedule customer bookings and provide clear information.
• Support Service Advisors to ensure outstanding customer care.

Skills

Organisational skills

Attention to detail

Customer-focused approach

Call-handling experience

Tools

Kerridge

Job description

A leading automotive services provider is seeking a motivated Trainee Service Advisor in Birmingham. This role involves managing customer booking calls and supporting Service Advisors in providing excellent care. Ideal candidates will have strong organizational skills and a customer-focused approach. Experience is not necessary, as full training will be provided. The position offers a variety of flexible patterns to deliver top-notch service. Join a team that values your growth and development in a fast-paced environment.