Trainee Functional Consultant

Cloud9; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading digital consultancy in the UK invites aspiring tech consultants to join their Client Success Team. The role involves supporting clients through troubleshooting, delivering training, and enhancing the use of Microsoft solutions. Enthusiasm for tech, strong communication, and a commitment to personal growth are essential. Enjoy a culture that values kindness, positivity, and continuous learning. Competitive perks include health insurance and a lively office environment.

Benefits

Top-tier Vitality health insurance

Unlimited unpaid annual leave

Fun team building activities

Qualifications

• Passionate about technology and a career in tech consultancy.
• Experience or interest in tech, accounting, finance, or business systems.
• Curious, motivated, and ready to learn.

Responsibilities

• Be the first point of contact for client questions and issue resolution.
• Involve in onboarding and basic system configuration for clients.
• Deliver tailored user training sessions for clients.

Skills

Communication skills

Problem-solving

Detail-oriented

Organizational skills

Job description

Job Description

Are you passionate about technology and curious about the world of digital consultancy? Do you want to launch a career that blends your people skills with hands‑on technical know-how?

At Cloud9, we’re offering an exciting opportunity for aspiring tech consultants to join our Client Success Team (CST). In this role, you’ll support our clients by troubleshooting issues, delivering training, and helping them get the most out of our Microsoft solutions and products, all while progressing through our structured learning and development pathway designed to grow you into a full‑fledged Functional Consultant.

Whether your background is in technology, accounting, finance, business systems, or you have just graduated Uni, what matters most is your enthusiasm for tech, your curiosity to learn, and your drive to make an impact.

If you’re ready to kick‑start a meaningful career in the Microsoft ecosystem, we’d love to hear from you.

Job Requirements

You’re passionate about technology and excited by the idea of building a career in tech consultancy.

You have experience or an interest in tech, accounting, finance, or business systems — or you’re simply curious, motivated, and ready to learn.

You’re a strong communicator who enjoys problem‑solving and supporting others.

You’re detail‑oriented, organised, and comfortable taking ownership of your work.

You’re committed to personal and professional growth, and you’re looking for a role that truly invests in your development.

You’re energised by working in a positive, collaborative team that values curiosity, learning, and making an impact.

Job Responsibilities

Be the friendly first point of contact for client questions, learning how to diagnose and resolve issues across Microsoft Dynamics 365 platforms.

Get involved in client projects — from onboarding and basic system configuration to user training — while developing your consulting skills along the way.

Deliver tailored user training sessions that build client confidence and help them get more value from their systems.

Learn to manage support cases effectively, gaining insight into customer needs and feeding these into future project improvements.

Work closely with senior consultants and technical specialists to understand more complex requirements and how we design solutions.

Follow best practices, maintain accurate records, and contribute to client success using Cloud9’s playbook as your guide.

Capture client feedback and insights, using them as opportunities to learn and contribute fresh ideas for continuous improvement.

Job Benefits

Our Culture

At Cloud9, our culture is powered by five core values that guide everything we do, from how we support our clients to how we grow as individuals and as a team.

Lovability: we lead with kindness, authenticity, and a genuine desire to make people feel valued.

Positivity: we embrace challenges with energy, optimism, and a solutions‑focused mindset.

Impact: we take pride in delivering real results and adding meaningful value at every step.

Dependability: we’re reliable, consistent, and accountable, to our clients and to each other.

Curiosity: we’re lifelong learners who love asking questions, exploring new ideas, and growing together.

Why Cloud9?

A Learning‑Focused Culture: one dedicated day each month for fun team building and learning, plus ongoing training and mentoring to support your growth into a full consulting role.

Values‑Led Ways of Working: our five values aren’t just posters on a wall, they shape every interaction and decision we make.

Supportive Team Vibes: you’ll be surrounded by a close knit group of people who genuinely care about your development and wellbeing.

Great Perks: including top‑tier Vitality health insurance and unlimited unpaid annual leave.

Brighton Office Energy: a lively office in the Lanes with ping pong, regular socials, and a dog‑friendly environment.