Trainee Duty Manager / Lifeguard New

PARKWOOD LEISURE LIMITED; Torquay; On-site; GBP 20,000 - 25,000; Full time

Job summary

A dynamic leisure management company in Torquay seeks a Trainee Duty Manager. This position involves managing shift operations, ensuring health and safety standards, and leading a team. The ideal candidate should have a qualification in Leisure Management and skills in customer relations and team leadership. Benefits include free gym membership and career progression opportunities. Join us to kickstart your career in the leisure industry where your contributions will directly impact our customer experience.

Benefits

Free gym membership for you and a nominated person

Employee discount portal

Company sick pay

Career progression and more

Qualifications

• Must have a recognised qualification in Leisure Management or related subject.
• Knowledge of leisure or related industry in a small/medium enterprise is preferred.
• Ability to build strong relationships with customers and staff.

Responsibilities

• Ensure high standards of Health and Safety and customer care.
• Develop and promote innovative leisure programs.
• Manage shifts and lead a team of staff.

Skills

Customer relations

Health and Safety compliance

Team leadership

Communication

Relationship building

Education

Recognised qualification in Leisure Management

First Aid at Work Qualification

National Pool Lifeguard Qualification

Pool Plant Operators qualification

Job description

Overview

The Trainee Duty Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the post holder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies.

Responsibilities

• To ensure the highest possible standards of Health and Safety and customer care within the Centre.
• To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre.
• To assume shift management responsibility for the centre to maximise the total performance of the centre and maintain the highest standards of customer care.
• To work closely with a current team of Duty Managers, gaining valuable experience and knowledge.
• To closely work with the Duty Managers and Operations Manager in leading a team of lifeguards to maintain standards.
• The Trainee Duty Manager will focus day to day on the following tasks:
• To ensure the provision of a clean, high quality facility and exciting and innovative Leisure Centre programmes.
• To lifeguard our busy attraction pool and carry out recreation assistant duties.
• To act as a member of the Leisure Centre Management Team on a shift rota system, during opening hours of the Centre.
• To ensure all Health and Safety procedures and responsibilities are carried out at all times.
• To assist the Contract Manager/Centre Manager/Duty Managers in providing appropriate staff training and development.
• To ensure that the objectives of the contract are achieved and the appropriate financial systems and procedures are implemented.
• To identify and assess the feasibility of new activities which the Centre could provide.
• To ensure all staff are kept informed of the Centre's activities and special events.
• To assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials and merchandising of products.
• To ensure sufficient staff are available for the safe, high quality functioning of the Centre.
• To assist in the management of the Leisure Centre's quality assurance systems and procedures.
• To act as a main key holder for the Centre and be responsible for opening and closing of the building and emergency call-outs.
• To undertake any regulatory requirements.
• To undertake any other duties as may be required by the Contract Manager to ensure that the business objectives of the contract are achieved.
• It will be desirable that the post holder has a recognised qualification in Leisure Management, Sports Development or related subject.
• The successful candidate will preferably have knowledge and skills in the Leisure or a related industry in a small/medium sized enterprise. Ideally a First Aid at Work Qualification and National Pool Lifeguard Qualification, although training will be given to the right candidate. A recognised Pool Plant Operators qualification is desirable or must be obtained within a set period if not held.
• Will be able to gain acceptance and respect from clients and the teams involved.
• Will be able to build strong relationships with customers, clients and employees.
• Will be able to communicate at different levels of the organisation, both listen and direct.
• Will be able to meet the demands of the role by working additional hours when required.
• Will be able to demonstrate clear identification with all customer requirements.
• Will be able to maintain and, be committed to good employee relations and deliver quality training.
• Will be able to learn and develop the knowledge necessary to become a Duty Manager.

About Lex Leisure

Lex Leisure is a Community Interest Company (CIC) that has been established to build upon the legacy of two successful paralympic games in London and Rio, the Invictus Games and other sporting events that have helped to inspire persons with physical, mental or health related inequalities to be physically active. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.

Benefits

• Free gym membership for you and a nominated person
• Employee discount portal
• Company sick pay
• Career progression and more