Trainee Customer Service Desk Administrator

GAP Group; Kilmarnock; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading equipment hire company in Kilmarnock is seeking a Trainee Customer Service Desk Administrator. This role is essential for building customer relationships and requires excellent customer service and communication skills. The position offers comprehensive training, ensuring no prior experience is necessary, making it an ideal opportunity for aspiring professionals in the construction and utilities sectors.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave plus bank holidays

Option to buy additional leave

Contributory Pension Scheme

Life Assurance

Employee Welfare Fund

Cycle to Work Scheme

Health & Wellness programs

Qualifications

• No prior experience necessary; all training will be provided.
• Must demonstrate effective communication and organizational skills.
• Proficient with IT applications, especially MS Office.

Responsibilities

• Process hire desk administration including customer and supplier queries.
• Manage 40-50 incoming and outgoing hires per day.
• Ensure stock levels meet customer demand.
• Load check vehicles and assist the depot team.
• Resolve customer complaints and supplier issues efficiently.

Skills

Excellent customer service skills

Effective communicator

Strong organisational skills

Proficient IT skills

Team player

Tools

MS Office

Job description

The Role

Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors. As the first point of contact at our depots, the Customer Service Desk Administrator plays a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for the Trainee Customer Service Desk Administrator will include:

• Processing all hire desk administration including customer and supplier queries
• Managing approx. 40-50 incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

About You

Successful applicants should demonstrate the following:

• Excellent customer service skills
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative

All training will be provided for the position, so no experience in a similar role or industry is necessary!

About Us

About GAP Group

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER