Trainee Claims Handler

Gallagher Bassett; Tamworth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading insurance firm in Tamworth is looking for a Trainee Casualty Claims Handler. This role involves overseeing public and employers’ liability claims, handling them from first notification to settlement, and working closely with clients and brokers. You will be provided comprehensive training to ensure your success in claims handling. The ideal candidate should be detail-oriented, respectful in communication, and eager to learn. This position promises a dynamic working environment with a diverse range of support and benefits.

Benefits

Minimum of 25 days holiday

Defined contribution pension scheme

Life insurance

Income protection

Health cash plan or Private medical insurance

Volunteering days

Employee Stock Purchase plan

Share incentive plan

Discounted gym membership

Season ticket loan

Emergency back-up family care

Qualifications

• Comfortable working in an office environment.
• Eligible to work in the UK.

Responsibilities

• Oversee a portfolio of public and employers’ liability claims.
• Handle claims from first notification to settlement.
• Work closely with partners like clients and brokers.

Skills

Keen attention to detail

Ability to interact with customers respectfully

Willingness to learn

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers—people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Are you an enthusiastic individual eager to embark on a career in insurance claims handling?

We are seeking a Trainee Casualty Claims Handler to join our team in Tamworth.

In this role, you'll receive comprehensive on‑job training to prepare you for success in your career.

How you'll make an impact

• Oversee a portfolio of public and employers’ liability claims for local government clients.
• Handle claims from first notification to settlement, ensuring timely and accurate processing.
• Receive training to make informed decisions on quantum and liability.
• Work closely with partners like clients, brokers, suppliers, claimants, and their representatives.
• Utilise multiple communication channels, such as phone and email.
• Stay updated on industry trends, regulations, and best practices, continuously enhancing knowledge and skills.

About You

• Comfortable working in an office environment.
• Ability to interact with customers respectfully.
• Keen attention to detail.
• Willingness to learn and advance in claims handling.
• Eligible to work in the UK.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Minimum core benefits

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.

Other benefits include:

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back‑up family care.
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‑term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, colour, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.