Trainee Assistant Branch Manager

First Military Recruitment Ltd; England; On-site; GBP 26,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Trainee Assistant Branch Manager to oversee daily operations and support the manager in team leadership and customer engagement. Responsibilities include managing branch tasks, developing staff skills, and ensuring compliance with health and safety regulations. Ideal candidates should have strong interpersonal skills and the ability to work under pressure. The position offers competitive remuneration with potential earnings up to £29,000 OTE.

Qualifications

• Ability to support branch management and staff.
• Capable of contributing to business development and customer acquisition.
• Experience in retail environments is beneficial.

Responsibilities

• Ensure branch operations are timely and efficient.
• Support staff motivation and identify improvement areas.
• Implement health and safety policies.

Skills

Maintain productive working relationships

Remain calm under pressure

Use initiative to recommend products

Friendly and outgoing personality

Experience with retail and trade customers

Job description

Overview

BJ166 – Trainee Assistant Branch Manager

Location: Swindon
Salary: £25,657 Per Annum + Percentage of Stores Sales (£27,500 – £29,000 OTE)
Working Hours: 39 hours per week, 5 days out of 6 (3 out of 4 Saturdays per month)

Duties and Responsibilities

• Ensure branch is opened and closed on time and record absence correctly.
• Support the Manager in leading staff motivation, identifying issues, and proposing solutions to improve.
• Support the Manager with business development calls, logging them using CRM.
• Support the Manager with acquiring new customers (prospects) and taking them through the prospect process using CRM.
• Understand and contribute to the monthly Balanced Scorecard.
• Respond promptly to out‑of‑hours call‑outs, managing holiday and store closures appropriately.
• Follow strong working procedures to ensure the branch runs efficiently (eg. filing at the end of the day, action plan creation).
• Perform first‑line response to disciplinary or performance issues and engage early to tackle them.
• Develop staff skills, including product and sales training; identify improvement areas and lead personal development.
• Greet all customers on arrival, identify needs, and enthusiastically suggest solutions.
• Ensure staff deliver the company’s vision for the store and customer experience.
• Ensure staff actively participate in company promotions.
• Prepare and execute yearly stock take.
• Conduct PPI and investigate discrepancies thoroughly.
• Attend and contribute to Assistant Managers’ meetings throughout the year.
• File and store current and redundant paperwork safely and logically to comply with PCI DSS obligations.
• Maintain satisfactory appearance and personal hygiene among staff.
• Implement Company Health and Safety policy and ensure continued compliance.
• Follow safe working practices and complete all checks thoroughly and promptly.
• Ensure swift and well‑merchandised roll‑out of new products into store.
• Lead product demonstrations or training when required.
• Undertake weekly building inspections and report defects promptly.
• Manage contractors on site, ensuring compliance with health and safety procedures.

Skills and Qualifications

• Maintain productive working relationships with colleagues, suppliers, and customers.
• Remain calm and focused under pressure.
• Use initiative to recommend products, cross‑sell, etc.
• A friendly and outgoing personality.
• Experience of dealing with retail and trade customers is advantageous but not necessarily required.