Train Presentation Manager

ALSTOM Gruppe; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

A leading transportation solutions provider is seeking a Train Presentation Manager to enhance client experiences and oversee train presentation standards. This role involves significant interaction with customers and internal teams to improve service efficiency. The ideal candidate should have a strong background in customer experience within the railway sector, alongside excellent communication and organizational skills. Flexibility in working hours and locations is required, including travel throughout the Midlands and South.

Benefits

Dynamic reward package

Career growth opportunities

Flexible benefits package

25 days annual leave

Comprehensive social coverage

Qualifications

• Passion for customer experience in transportation sectors.
• Ability to manage contractor relationships effectively.
• Strong organizational and IT skills.

Responsibilities

• Interface closely with key customers.
• Manage Cleaning Service Provider relationships.
• Ensure adherence to health and safety regulations.
• Develop and carry out customer audits.

Skills

Customer Experience in the railway industry or similar

Experience of managing contractor relationships & KPI’s

Good communication and interpersonal skills

Structure and organised with hands on approach

IT Skills and Microsoft Experience

Job description

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Train Presentation Manager

Date: 16 Sept 2025

Location: London, LND, GB

Company: Alstom

Location: Flexible covering Midlands/South, including depots such as Central Rivers, Oxley and Wembley.

Appointment Basis: Permanent. Flexible and own management of hours, working days and occassional nights to support the business needs.

Apply by: 30th September

Including a business needs car for travel to site.

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Your future role

This is a great opportunity to be part of the Train Presentation team which is focussed on the CEx touchpoints with our customers including the overall train presentation. The successful candidate will be directly involved in customer facing meetings, reviewing data & insight, working with internal Alstom teams and cleaning contractors to improve standards/output and efficiencies whilst looking for opportunities to add value for the customer.

Working within a team of 3 based in one of out Traincare Centre’s (Midlands/South), you will be required to travel around the network to carry out the role. A degree of flexibility will be required and a mixture of nights, early mornings and evenings will be required to see the full 24 hr lifecycle of a train service.

Responsible for ensuring that trains meet our customers Train Presentation contractual requirements while adhering to the Health & Safety at Work Act (1974), Rules and Regulations, Railway Group Standards, Customer Safety Case and ALSTOM Policies and Procedures.

We’ll look to you for:

• Interface closely with key customers
• Building relationships with key suppliers
• Help customers with sustainability strategies
• Alstom single point of contact for all Customer facing issues e.g. Cleaning/Train presentation matters
• Develop and carry out a programme of Customer/Supplier Audits to ensure the highest standards are maintained
• Liase/interact with other Alstom Departments
• Work collaboratively to develop a CEx strategy
• Management of Cleaning Service Provider on daily basis via Performance KPI’s to include on patch and off patch
• Supporting monthly contract reviews with Cleaning Service Providers
• Collaboration with Fleet Engineering to ensure maximum reliability of catering equipment, plus other onboard
• customer facing equipment – toilets, HVAC, PIS, SRS
• Working with customers to ensure that defect reporting is as effective as possible
• Building close partnerships with the Train Operators and customers via performance reviews, and actively seeking feedback and delivering on that feedback.
• Ensuring ad hoc out stabled trains, blockades, changes to train timetable schedules are dealt with appropriately.
• Seeking out best practice and innovation on the market.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Customer Experience in the railway industry or similar
• Experience of managing contractor relationships & KPI’s
• Good communication and interpersonal skills
• Structure and organised with hands on approach
• IT Skills and Microsoft Experience

What we offer

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)
• Up to 52 weeks full maternity and adoption pay
• 25 days annual leave plus bank holidays, with the opportunity to buy or sell holiday
• A wide range of flexible benefits that you can tailor to suit your lifestyle

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Equal opportunity statement

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.