Train Manager

FirstGroup Internal; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading transportation company in the United Kingdom is seeking a Train Manager to ensure a world-class customer experience and manage train safety. The ideal candidate will provide friendly service, check tickets, and handle customer queries, bringing excellent communication skills and a proactive attitude. Working approximately 35 hours per week, including varying shifts, this role offers comprehensive training and the chance to be a key part of a successful team committed to safety and diversity.

Qualifications

• Must be 18 or over and live within 60 minutes of station.
• Ability to pass medical tests including vision and hearing.
• Full training will be provided for the role.

Responsibilities

• Deliver world-class customer experience on the train.
• Manage the safety and operation of the train.
• Check and sell tickets while ensuring a welcoming environment.
• Handle customer queries and situations calmly.

Skills

Excellent communication and customer service skills

Ability to stay calm under pressure

Positive and proactive attitude

Teamwork

Flexibility to work various shifts

Front-line customer service experience

Job description

As a Train Manager, you are responsible for the train and everyone on it. You'll deliver a world‑class customer experience throughout the journey and will ensure the safety of everyone using GWR services

What You’ll Do?

• Be the face of GWR, providing friendly, helpful and professional customer service.
• Manage the safety and operation of the train, liaising with drivers and station colleagues.
• Check and sell tickets while maintaining a safe and welcoming environment on board.
• Handle customer queries and situations calmly and confidently.

What We’re Looking For?

• Excellent communication and customer service skills.
• A positive, proactive attitude and professional approach.
• Flexibility to work various shifts (including weekends and bank holidays).
• Ability to stay calm under pressure and work as part of a team.
• Previous front‑line customer service experience is desirable.

Working Pattern?

Average 35 hours per week (shift work including early mornings, late finishes, weekends & bank holidays)

Key Details?

• As this is a safety crucial role applicants must be 18 or over and live within 60 minutes of station to apply.
• As a safety‑critical role, you’ll need to pass a medical, including hearing, vision and colour vision tests.
• Full training is provided to set you up for success in the role.
• You must live within a maximum of 60 minutes' travelling time of the depot.

What to Expect

• Once you’ve submitted your application, you’ll be invited to complete an online Situational Judgement Test (recommended on a laptop or computer).
• After the vacancy closes, we’ll review our database for any previous test results and update your application accordingly.
• You’ll receive practice materials before being sent your online tests 7 days later.
• Once you’ve completed your tests (recommended on a laptop or computer), your application will be reviewed. If shortlisted, you’ll be invited to attend an assessment day, which will include group exercises, followed by a competency‑based interview for successful candidates.
• Successful applicants will then need to pass a medical assessment (including colour vision, drug and alcohol screening) and complete a Basic DBS check.
• Full training will be provided, including a 7 to 8‑weeks training programme in Swindon, designed to equip you with all the skills and knowledge needed for the role.

For more information regarding the role, please contact one of the Guards Managers:

Wayne Callander 07786 310671

Emma Walsh 07971 013793

Colin Masters 07894 589052

In case of technical difficulties when submitting your application, please contact the Recruitment Team at [e-mail]

Our Commitment to Inclusion?

We all belong to GWR. We embracediversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

Exceptional Individuals – Neurodiversity Health Assured – Neurodiversity

GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service and station experience. Join the team behind this success and help us raise the bar even higher!!