Traffic Management Coordinator

Network Plus; Swansea; On-site; GBP 60,000 - 80,000; Full time

Job summary

A utility services provider in the UK is looking for an individual to act as the point of contact for client relations. The role involves overseeing day-to-day activities, ensuring compliance with safety and operational standards, and facilitating effective team communication. Ideal candidates should demonstrate self-organisation and relationship management skills. A competitive salary based on experience is offered along with a full benefits package. The provider values diversity and encourages applications from a wide range of backgrounds.

Benefits

Full benefits package

Competitive salary

Qualifications

• Demonstrate ability to organise work accurately and on time.
• Ability to maintain records of work undertaken and progress.
• Competent in using all necessary work tools.
• Willingness to contribute new ideas and know when to escalate issues.
• Ability to handle problems calmly and effectively.

Responsibilities

• Serve as the point of contact for clients and depots.
• Attend client site visits and complete necessary surveys.
• Oversee compliance checks and ensure proper documentation.
• Chase clients for ETAs and assist with handover of documents.
• Lead weekly operational meetings and report incidents.

Skills

Self-organisation and prioritising

Record keeping

Use of work tools

Initiative and confidence

Relationship management

Job description

Description

Point of contact for client liaison, interact with Depots to produce maximum productivity and utilisation of plant, equipment and resources. Oversee all day-to-day activities on client schemes and relay back to Depot managers on requirements and progress.

Key Responsibilities

• GTM Point of contact for Client – NPS / DCWW
• Attend client site visits / complete site surveys, with client or HA
• Undertaking desktop surveys where required
• Support the Client with Cad Request’s and work with the CAD Team with verification of CAD Drawings
• Monitor Client Programme against works booked in via Central Hub / DCWW Planner
• Attend and lead on Programme meetings, highlighting any potential requirements
• Responsible for the supervision of all subcontractors & depots delivering these works to ensure a high standard of work is maintained on site, including subcontractors.
  • Including site audits to ensure compliance. Successfully complete mandatory audit target.
  • Ensure GTM TM Operatives and subcontractors are compliant in terms of vehicle contents and PPE
• Responsible for compliance checks to ensure all forms on TM are completed legibly and returned to the relevant department. Any paperwork / apps which are missing, to be chased up with the operative and highlighted to relevant Depot Manager
• Primary escalation for all site issues
• Ensure 24/7 call out service is always available via the Rota system already agreed and any work delivered outside of Normal working hours have been handed over to the nighttime Supervisor or weekend call out supervisor.
• Must partake in the on-call rota for weekend and nights escalation
• Responsible for the delivery of team-compliance briefs to subcontractors.
• Attend weekly Ops Meeting and lead with update on client (DCWW) work.
• Liaise with clients regarding site queries and support TM Operatives (subcontractor or DLO) with any site queries, work with depot managers for any further requirements.
• Chase clients for ETA’s and site attendance if required.
• Responsible for liaising with subcontractors for assistance with works and final handover of documents, eg. site brief.
• Support with the daily handover to night shift, including organising the allocation
• Attend and be proactive on client program meetings, highlighting any potential requirements.
• With NPS collate and report on operational site related incidents (ie lights down) weekly to understand root causes and eliminate where possible.
• Assist the Account Manager with performance management of sub-contractors.
  • Performance dashboards
  • Action plans to regain performance

Experience and Qualifications

• Self-organisation and prioritising – job holder should demonstrate the ability to organise their work in such a way that tasks are completed accurately and on time
• Record keeping – job holder should be able to demonstrate records of work undertaken and completed as well as work in progress
• Use of work tools – job holder should demonstrate competence using all work tools
• Initiative and confidence – job holder should be able to demonstrate a willingness to contribute new ideas to improve things and should be able to determine when to refer a matter to someone else or whether to deal with it themselves
• Relationship Management / Attitude
• Job holder should have the ability to calmly and concisely discuss any problems or complaints and solve them without getting drawn into a conflict with either a client, member of public or operative.

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Equal Opportunity

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.