Trading Operations Support Agent

Vertus; Remote; GBP 30,000 - 40,000; Full time

Job summary

A fintech company is looking for a Trading Operations Support Agent to provide key technical support for trading operations remotely. The role requires expertise in FX trading, handling MetaTrader platforms, and strong analytical skills to troubleshoot discrepancies. You'll also monitor infrastructure performance and develop automation tools. A competitive entry-level salary and a flexible remote work environment are part of the offer.

Benefits

Competitive entry-level compensation

Flexible remote work environment

Professional development opportunities

Qualifications

• Proven experience in FX trading and understanding of trade execution.
• Practical knowledge of MetaTrader platforms and copy trading systems.
• Strong analytical skills and ability to diagnose trading anomalies.

Responsibilities

• Provide first-line technical support for MetaTrader trading operations.
• Monitor database performance and develop automated audit tools.
• Create monitoring dashboards for real-time infrastructure health.

Skills

Technical support

FX trading

Analytical skills

Problem-solving

Communication

Tools

MetaTrader 4

MetaTrader 5

Python

SQL

Job description

Location: Remote 🌍

Company: Vertus

Position Overview

We are seeking a Trading Operations Support Agent to support the link between our key account clients and our technical infrastructure. This fully remote, full‑time role combines trading expertise with technical monitoring to ensure seamless copy trading operations and system reliability.

Key Responsibilities

Client Support & Trading Operations (60%)

• Provide first-line technical support to key account clients regarding MetaTrader 4 / 5 trading operations
• Investigate and resolve trade discrepancies between master and follower accounts in copy trading environments
• Analyze trading anomalies including slippage, commission discrepancies, execution delays, and pricing mismatches
• Document broker-side issues and coordinate resolution with liquidity providers
• Work with Social Trader Tools platform and other copy trading solutions to troubleshoot execution issues
• Maintain detailed logs of support tickets and resolution procedures

Infrastructure Monitoring & Development (40%)

• Build and maintain real‑time monitoring dashboards for virtual machine health and Google Cloud Platform (GCP) resources
• Monitor Supabase database performance, connections, and data integrity
• Develop automated audit tools to detect trade execution anomalies
• Create alerts and notification systems for critical infrastructure events
• Document system architecture and monitoring procedures
• Provide on‑call support during emergency situations outside regular business hours

Required Qualifications

Trading Knowledge

• Proven experience in FX trading with deep understanding of trade execution mechanics
• Practical knowledge of MetaTrader 4 and MetaTrader 5 platforms
• Understanding of copy trading systems and their operational challenges
• Ability to identify and explain slippage, spread variations, commission structures, and requotes

Technical Skills

• Programming experience (Python, JavaScript, or similar) for building dashboards and automation tools
• Familiarity with cloud infrastructure monitoring (GCP preferred)
• Experience with database monitoring and SQL queries
• Basic understanding of API integration and webhooks

Professional Skills

• Strong analytical and problem‑solving abilities
• Excellent written communication for technical documentation and client interactions
• Self‑motivated and capable of working independently in a remote environment
• Ability to remain calm under pressure during system incidents
• Availability for occasional after‑hours emergency response

Preferred Qualifications

• Previous experience with Social Trader Tools or similar copy trading platforms
• Familiarity with Supabase or similar backend‑as‑a‑service platforms
• Experience with Grafana, Prometheus, or similar monitoring tools
• Understanding of financial market microstructure
• Background in fintech or prop trading operations

Work Arrangement

• Location: Fully Remote
• Schedule: Full‑time with on‑call rotation for emergencies
• Time Zone: ideally UK / EU

What We Offer

• Competitive entry‑level compensation
• Opportunity to develop expertise at the intersection of trading and technology
• Flexible remote work environment
• Professional development in fintech operations
• Exposure to institutional‑grade trading infrastructure