Trade Counter & Yard Assistant

Sig PLC; Poole; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading roofing merchant in Poole is seeking a reliable Trade Counter & Yard Assistant to provide excellent customer service and assist with yard operations. The ideal candidate will be proactive with a passion for customer service, and ideally possess sales experience and a forklift license. Competitive salary and generous benefits included.

Benefits

Competitive salary

25 days holiday + 8 bank holidays

Company pension with up to 7.5% employer contribution

Life assurance (up to 4x salary)

Employee discounts

Access to training and development

Qualifications

• Experience in customer service and sales is essential.
• Basic knowledge of warehouse processes required.
• Forklift license is desirable.

Responsibilities

• Greet and serve customers at the Trade Counter and over the phone.
• Take and process customer orders.
• Assist with deliveries and maintain stock records.

Skills

Customer service

Sales experience

Basic warehouse processes

Mechanical equipment operation

Tools

Forklift

Job description

Overview

Join the UK's leading roofing merchant and keep our Trade Counter and yard running smoothly. At SIG Roofing, we're proud to support roofers across the UK with quality products and reliable service. With over 100 branches nationwide and more than 40 years of experience, we've built up a wealth of knowledge along the way. We're here to share that know-how and do our bit to help the roofing industry thrive. We are looking for a reliable and efficient Trade Counter & Yard Assistant to join our Poole branch who will provide first class customer service to all customers over the counter, and undertake Yard Operative duties as and when required.

What’s the role? We’re looking for a reliable and efficient Trade Counter & Yard Assistant to join our Poole branch. In this dynamic and customer-facing role, you’ll be the welcoming face of SIG—supporting our Trade Counter operations while also stepping into the Yard to help keep things running smoothly behind the scenes.

Responsibilities

• Greet and serve customers at the Trade Counter and over the phone
• Take and process customer orders, offering product advice when needed
• Help with deliveries—loading/unloading vehicles at the branch
• Accurately store and pick goods in the warehouse and yard
• Sign for deliveries, report stock issues, and maintain stock records
• Keep the yard and warehouse clean, organised, and safe
• Assist with stocktaking and support overtime when required
• Operate forklifts and mechanical equipment safely (training provided if needed)
• A friendly and professional approach with a passion for customer service
• Sales experience and confidence speaking with customers
• Basic knowledge of warehouse processes and manual handling
• Previous experience in the construction industry (preferred but not essential)
• A forklift licence (desirable—we'll support training if needed)
• A proactive, positive attitude and a willingness to help wherever needed

Benefits

• Competitive salary
• 25 days holiday + 8 bank holidays. Company closed during Christmas period
• Company pension with up to 7.5% employer contribution
• Life assurance (up to 4x salary)
• SIG Share Incentive Plan
• Employee Discounts from top high street and online brands
• Access to structured development through our Operations Academy, Apprenticeships, and on-demand training via our Learning System

Additional information

Apply today and become part of the SIG Roofing team – The home of roofing. SIG is committed to creating a fair and inclusive environment where employees feel safe, proud, and valued. We welcome talent that reflects the diverse customers and communities we serve. If you require any accommodations during the recruitment process, please let us know.