Trade Counter Assistant/Delivery Driver

Resideo; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading distribution company in Glasgow is seeking a Branch Assistant to provide excellent customer service, support sales efforts, and manage deliveries. The ideal candidate should have prior sales or customer service experience, excellent communication skills, and a UK driving license is required. This role offers a stable Monday to Friday schedule, opportunities for career progression, and a quarterly bonus scheme.

Benefits

Stable permanent role

Quarterly bonus scheme

Excellent company benefits and pension contribution

Genuine opportunities for progression

Qualifications

• Prior sales/customer service experience, preferably in trades or wholesale environment.
• Ability to multi-task and manage time efficiently.
• Strong communication skills with customers.

Responsibilities

• Assist the Branch Manager in achieving sales and profit targets.
• Deliver excellent customer experience by enhancing relationships.
• Support delivery of business plans to reach revenue objectives.
• Handle customer inquiries and manage complaints.

Skills

Sales/customer service experience

Excellent communication skills

Multi-tasking ability

Job description

ADI Global Distribution now have the opportunity for a Branch Assistant to join the ADI team at our Glasgow branch. This role will be working Monday-to-Friday and offers excellent, long-term opportunities to build a career within the electronic security industry.

As a Branch Assistant, you will be responsible for providing excellent service to our customers, handling sales inquiries, processing orders, and supporting the team as well as the branch manager in stimulating sales and achieving sales targets collaboratively as part of a team. Also this role involved delivering products to our customers locally and you will need a UK driving Licence.

JOB DUTIES

• Assist and support the Branch Manager and colleagues in achieving branch sales & profit targets.
• Deliver an excellent customer experience, maintaining strong effective relationships with customer base & supply partners.
• Support delivery of business plans/strategy for the branch to achieve revenue and profitability objectives.
• Support all marketing activities in line with business strategy.
• Delivering products to customers in the region
• Working effectively with key strategic vendors and customers to promote growth and development strong key partnerships.
• Act as a role model for the team – leading by example and promoting the correct behaviours, fulfilling all audit requirements.
• Handle customer enquiries and complaints and escalate these where necessary.

YOU MUST HAVE

• Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably
• Ability to multi-task
• Excellent communication skills
• UK driving licence

WE VALUE

• Prior sales experience
• Prior industry experience
• Strong interpersonal skills
• Ability to work autonomously and collaboratively as part of a team
• Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage
• Happy being on the phone with customers, providing advice, and looking for sales or upselling opportunities

WHAT\'S IN IT FOR YOU

• Stable permanent role Monday to Friday.
• Great work environment
• Quarterly bonus scheme
• Excellent company benefits + pension contribution
• Genuine opportunities for progression
• Opportunity to work for a forward-thinking global brand