Trace Agent / Investigator / Researcher

Reed; Hatfield; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading debt collection agency is seeking a Trace Agent/Investigator to join their team. The role involves conducting thorough online research and verifying debtor information. Ideal candidates will possess strong communication skills and an inquisitive nature. This position offers full-time or part-time options and includes benefits such as competitive pay, professional development opportunities, and 20 days of holiday plus bank holidays. A supportive team environment is a key aspect of the workplace culture.

Benefits

Competitive salary with performance bonus

Professional development opportunities

20 days holiday + Bank Holidays

Company away days and events

Qualifications

• Proficient in using online search engines and databases.
• Strong attention to detail for accurate data verification.
• Excellent communication skills for effective reporting.

Responsibilities

• Conduct online research to locate debtor information.
• Make outbound calls to verify collected data.
• Update records and maintain confidentiality.
• Provide regular reports on tracing activities.

Skills

Online research proficiency

Attention to detail

Communication skills

Time management

Commercial awareness

Job description

Do you have an inquisitive nature with a passion for investigative work? Are you a resourceful, problem solver with a tenacious attitude?

My client is looking for a Trace Agent/Investigator to join their team, where you will utilise various databases and online resources to locate and verify contact information for debtors. This role is crucial in facilitating effective communication between theorganisation and debtors, ensuring the efficiency of the debt collection process. The ideal candidate will be highly curious, resourcefuland possess strong commercial awareness.

This role is offered asFull TimeorPart Time as a job share.

Day-to-day of the role:

• Conduct thorough online research to locate accurate contact information for debtors using databases, public records, social media platformsand other sources.
• Make outbound calls to verify and cross-reference collected data to ensure its accuracy and reliability.
• Update records as required and maintain strict confidentiality in line with data protection regulations.
• Provide regular reports on tracing activities and outcomes to management, contributing to the overall effectiveness of our operations.

Required Skills & Qualifications:

• Proficiency in using online search engines, databasesand other research tools.
• Strong attention to detail
• The ability to identify relevant information from various sources.
• Excellent communication skills, both written and verbal, essential for effective data verification and reporting.
• Ability to work independently and efficiently manage time and priorities.
• Commercial awareness and a basic understanding of the debt collection process are desirable.

Attributes:

• Inquisitive nature with a passion for investigative work.
• Resourceful problem-solver with a tenacious attitude.
• Ethical and trustworthy approach to handling sensitive information.
• Adaptability and willingness to learn new techniques and tools.

Benefits:

• Competitive salary with a performance-related bonus.
• Opportunities for professional development and growth within the organisation.
• Supportive team environment that values innovation and efficiency.
• 20 days holiday + Bank Holidays + additional festive period closure dates
• Company away days and events are also a key perk of working here!