Tour Coordinator - Sport Travel

Destination Sport Travel; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading sports tour company is seeking a Tour Coordinator to join their Client Delivery team in Manchester. The role involves ensuring exceptional customer service and seamless coordination throughout the tour process. Ideal candidates will have experience in travel management, strong organizational and communication skills, and an ability to handle multiple projects at once. If you are passionate about sports and have the skillset to deliver memorable experiences, we encourage you to apply for this exciting opportunity.

Qualifications

• Experience in operations or travel management within youth or sports sectors.
• Excellent communication and customer service abilities.
• Strong organizational skills and attention to detail.

Responsibilities

• Ensure high levels of customer satisfaction through proactive communication.
• Monitor feedback and service metrics for continuous improvement.
• Handle escalations and resolve issues quickly and professionally.

Skills

Organizational skills

Communication

Customer service

Problem-solving

Tools

CRM software

Tour management software

Job description

Tour Coordinator

Client Delivery

Inspiresport

This hybrid role is based in our Manchester office, so you must live within a commutable distance.

Inspiresport, the UK’s number 1 choice for school sports development tours, takes young people on a unique journey, igniting their dreams through the power of sport by providing sports development tours for schools and clubs. All designed to develop skills and confidence in youngsters no matter what their ability. Inspiresport is endorsed by the leading UK Governing Bodies & works with the biggest sporting clubs in the UK and Europe. https://www.inspiresport.com/

Due to an exciting time of growth we are now looking for a Tour Coordinator to join our Client Delivery team based in Manchester. This exciting role will work to deliver our tours, ensuring exceptional customer service and seamless coordination across all stages of the tour experience.

No two days are the same, but on a typical day you will

• Take a hands‑on approach to running customer service elements of tours, when a business need arises.
• Ensure high levels of customer satisfaction through proactive communication with clients.
• Promote the addition of ancillary sales to bookings, and manage communication to supplier team.
• Assist in implementing operational processes that ensure safety, efficiency, and quality.
• Liaise with clients to understand their needs and tailor tour packages accordingly.
• Monitor feedback and service metrics to drive continuous improvement.
• Ensure compliance with safeguarding, travel regulations, and health & safety standards.
• Handle escalations and resolve issues quickly and professionally.
• Report on tour performance, customer feedback, and operational KPIs to operation managers.
• Collaborate with the operations department as a whole and across the departments/businesses.
• Resolve service issues and ensure timely delivery of all tour components.
• Work on ad‑hoc projects and improvements to the operational processes.

To be successful within this role, our ideal candidate will:

• Experience in operations or travel management, ideally within youth or sports sectors.
• Demonstrate strong organizational skills and attention to detail.
• Excellent communication and customer service abilities.
• Ability to work under pressure and drive robust decisions whilst problem solving.
• Knowledge of travel logistics, risk management, and safeguarding.
• Ability to manage multiple projects and stakeholders simultaneously.
• Proficiency in CRM and tour management software.

So if you have the skills and passion for coordinating and operating our tours, and are looking for your next challenge, take a look and get in touch. We'd love to hear from you!