TMS Operations Support Manager

Menzies Distribution Solutions; England; Remote; GBP 50,000 - 70,000; Full time

Job summary

A logistics company based in the UK seeks an experienced TMS Operations Support Manager. Responsibilities include managing the TMS Operations Support Team, developing relationships with internal teams, and ensuring compliance through effective training. Candidates should have substantial experience in the 3PL environment and knowledge of TMS solutions. This full-time role offers a competitive salary and requires travel for meetings.

Benefits

Pension Scheme

Employee Assistance Program

SPIRIT Awards

Qualifications

• At least 10 years of experience in the 3PL environment.
• 5 years with Microlise TMS or comparable industry standard.
• Ability to understand EDI and integration.

Responsibilities

• Manage TMS Operations Support Team effectively.
• Develop relationships with internal teams.
• Ensure effective training and compliance.
• Monitor investigative activities for root cause analysis.

Skills

Logistics processes understanding

Communication skills

Organizational skills

Time management

Commercial awareness

Interpersonal skills

Tools

Microlise TMS

Cognos

Job description

TMS Operations Support Manager

Menzies Distribution Solutions are looking for an experienced TMS Operations Support Manager to join our business. The position is directly responsible for the management and deployment of the TMS Operations Support Team. Liaison with head of ops, planning centre managers and sites to drive consistent processes through the use of effective training and support. Working with the TMS Manager to deliver a robust and appropriate TMS solution that meets the business needs. The position requires strong organizational and analytical skills with the ability to communicate effectively at all levels and to be commercially aware. Both self-motivation and motivation of team members and wider project members will be key to the candidate success. The position will report to the TMS Manager.

The Details

• Location: Home Based but will be required to travel for meetings or projects & must be willing to stay away for periods of time.
• Position: Full Time
• Salary: Competitive + Car Allowance
• Shift Pattern: Monday to Friday
• Competitive Holiday Allowance
• Monthly Pay

Responsibilities

• Control of the TMS Operations Support team, to deliver effective and consistent training, coaching and documentation.
• Develop and build relationships with internal site teams and planners, with the aim of gaining a full understanding of the operations and challenges faced.
• Working with the TMS Manager, developing solutions and integration for new and existing business, ensuring standardization and best practice is implemented.
• Will work closely with key stakeholders, including, Heads of operations, to develop and deliver solutions according to business requirements and client needs.
• Ensuring that a consistent approach to training is followed by the TMS Operations Support Team, that is delivers consistency of experience and knowledge to the users.
• Taking an inclusive approach to continuous improvement by reviewing the operations as a whole and making recommendations to drive efficiency, performance and compliance improvements.
• Developing focussed dashboards and compliance reporting through the use of Cognos, that will deliver effective business tools that can be used to monitor, control, improve and drive corrective action where necessary.
• Monitoring all investigative activity to understand root cause and make sure that corrective and preventative action has been implemented and solutions identified or escalated where necessary.
• Working with the TMS Manager and related systems suppliers, holding regular review meetings to prioritise activities and understand new development or improvements that may bring benefit to our operations.
• Review any potential systems changes, evaluating the benefits, risks and costs of the change against the use of existing functionality.
• Involvement in the testing of both version and development changes, to ensure fit for purpose and to ensure that a robust systems solution is implemented, documented and trained out.

Experience & Key Skills

• At least 10 years of experience in the 3PL environment, with a thorough understanding of logistics processes and supporting systems.
• Ideally has at least 5 years of experience with Microlise TMS solution or has experience of the management of a comparable industry standard TMS product.
• Demonstrates clear and concise communication; interpersonal, organizational and team building skills.
• Has commercial awareness of transport operations and experience of financial controls.
• Strong time management skills with the ability to meet tight deadlines and control multiple project timelines and priorities.
• Has the experience and ability to understand EDI and integration at a moderate level. should have the ability to read EDI specifications & understand mapping and act as an intermediary between the client and the technical support specialist and the TMS vendor.

Benefits

• Pension Scheme
• Employee Assistance Program
• SPIRIT Awards - Peer to Peer recognition

INCLUSION

Menzies Distribution is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.

We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.