TikTok Shop - Logistics Operations Manager

TikTok; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology company is seeking a Logistics Operations Manager to oversee logistics operations in the UK. You will manage key relationships and ensure efficient supply chain performance. Ideal candidates will have a background in logistics or operations, and strong analytical skills. This role offers a dynamic environment within a fast-growing company committed to creativity and inclusion.

Qualifications

• Experience in logistics management and performance oversight.
• Proficient with data integration and courier delivery processes.
• Strong relationships with 3PLs in the UK market.

Responsibilities

• Oversee logistics operations in the UK.
• Manage relationships with key sellers and logistics providers.
• Develop operation plans addressing market issues.

Skills

Logistics operation understanding

3PL management

Analytical skills

Data-driven approach

Fluency in European languages

Education

Bachelor’s degree or higher in engineering, logistics, or operations management

Job description

Responsibilities

About the Team: The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.

We are looking for an experienced logistics operations manager to manage the overall carrier performance in the UK.

• Overseeing the logistics operation in the UK, including (but not limited) to import clearance, courier delivery, warehouse fulfillment, reverse logistics, reverse warehouse; responsible for end-to-end logistics performance from paid until delivered in different logistics modes.
• Building and managing key strategic relationships with Key Sellers, 3PLs, and Logistics Providers.
• As the owner of SOP, responsible for operation performance indicators (KPI), deep the root cause of issues, feedback on the expected solution and business impact to solutions, providing short-term solution/support to the business before long-term fixes are in place, driving the result until change deployment.
• Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed.
• Manage day-to-day operations, track record of high performance and team improvement.

Qualifications

Minimum Qualifications

• Bachelor’s degree or higher, preferably with engineering, science, logistics transportation, or operations management background.
• Excellent understanding of any segment of logistics operation, including (but not limited to) data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance.
• Solid working experience and relationship in 3PL management, preferably with courier(s) in the UK market.
• Self-motivated and results-driven, analytical and data-driven.

Preferred Qualifications

• Solid working experience in platform logistics in the UK, with deep understanding and working relationships with major courier companies.
• Fair understanding of e-commerce marketplace operation and governance policy.
• Able to do short-term business travel within Europe and UK.
• Fluent in other European languages to support EU markets.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok\'s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We\'re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.