Ticketing & Reservation Executive

ALKANAAH INTERNATIONAL TOURS & TRAVEL PTE. LTD.; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading travel agency in Greater London is looking for a Ticketing & Reservation Executive. The role involves managing customer bookings, handling inquiries, and processing ticket issuance efficiently. Candidates should have at least 2 years of experience in reservations and ticketing, strong GDS knowledge (preferably Amadeus), and excellent communication skills. If you thrive in a fast-paced environment and are passionate about providing outstanding customer service, we encourage you to apply.

Qualifications

• Minimum of 2 years of experience in ticketing and reservations.
• Ability to work independently and effectively under pressure.
• Proficient in using GDS, particularly Amadeus and preferably Sabre.

Responsibilities

• Manage customer bookings and ticketing processes.
• Handle inquiries from passengers and travel agents.
• Process reservations, ticket issuance, and schedule changes.

Skills

Air ticketing

Excellent interpersonal skills

Communication skills

Ability to work under pressure

Customer service

Tools

Global Distribution System (GDS)

Amadeus

Sabre

Job description

Alkanaah International Tours and Travel has proudly served as the appointed General Sales Agent (GSA) for Saudia Airlines for many years. Saudia is a globally recognized carrier and is consistently ranked as a Five-Star Global Airline.

We are currently seeking a Ticketing & Reservation Executive to join our dynamic and customer-focused team.

Key Responsibilities:

• Manage customer bookings and walk-in inquiries, overseeing the complete ticketing process.
• Accurately handle reservations, confirmations, amendments, and cancellations for passengers.
• Respond to inquiries from passengers, travel agents, corporate clients, and BSPs via phone and email.
• Process reservations, mileage redemptions, ticket issuance, schedule changes, re-bookings, and re-issuance efficiently.
• Update and maintain customer profiles and frequent flyer member accounts.
• Communicate current promotions and assist customers with programme materials and forms.
• Address customer feedback and complaints, coordinating with backend support teams for resolution.
• Participate in strategic planning activities including needs analysis and budget input.
• Contribute to identifying new business opportunities and sales leads during team meetings.
• Coordinate logistics for ticket handling and related events.
• Stay updated on market trends, airline requirements, and industry developments.
• Perform additional duties as assigned by management to support operational efficiency and continuous improvement under the Quality Management System.

Job Requirements:

• Minimum of 2 years of relevant experience in reservations and ticketing, with a strong understanding of airfares and airline systems.
• Ability to work independently, maintain patience, and perform effectively under pressure.
• Strong team player with excellent interpersonal and communication skills.
• Proficient in air ticketing and Global Distribution System (GDS), particularly Amadeus.
• Preferred: Knowledge of the Sabre system and proficiency in Chinese (to communicate with Mandarin-speaking customers).

We invite dedicated and customer-focused professionals to join Alkanaah International Tours and Travel in representing one of the world’s leading airlines. If you are passionate about delivering exceptional service and eager to grow in a fast-paced, international environment, we would be delighted to hear from you.