Tesco Shift Leader

Tesco; Oxford; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading supermarket in Oxford is looking for a Shift Leader. The successful candidate will ensure a high-quality shopping experience by managing store operations, supporting colleagues, and maintaining store standards. This role offers competitive pay starting from £14.76 per hour and includes various benefits such as flexible hours, career development opportunities, and a welcoming environment. Applicants must be 18 or older and are encouraged to apply for this full-time position.

Benefits

Flexible working hours

Career development opportunities

Colleague discounts

Wellbeing support

Uniform provided

Qualifications

• Must be 18 years or older to apply.
• Strong interpersonal skills to build relationships with customers and colleagues.
• Capable of making decisions and adapting to change.

Responsibilities

• Coordinate the team to deliver a great shopping experience.
• Support colleagues and manage daily priorities.
• Ensure store cleanliness and organization.
• Act as a point of contact for staff in managers' absence.
• Drive performance improvements and celebrate team successes.

Skills

Customer service

Team coordination

Communication

Leadership

Problem-solving

Job description

Overview

Tesco UK • Oxford • Permanent • Apply by 15-May-2026

Availability Window
Days From time To time Mon 22:00:00 07:00:00 Tue 22:00:00 07:00:00 Wed 22:00:00 07:00:00

Shift Leader pay starts from £14.76 an hour; increases to £15.97 for stores inside the M25. For hours worked between midnight and 6am, a night premium of £2.35 per hour applies. Additional payments may also apply depending on location.

New colleagues joining Tesco are offered a minimum of 16 guaranteed hours each week. If you’d like to work fewer hours (to a minimum of 12), we have opportunities and would love to hear from you.

The availability windows describe periods in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. If your available times are close to but not exactly the advertised times, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

It takes a lot of great people to run a Tesco store, and a great Shift Leader to support them. From helping customers to keeping store operations on track, the Shift Leader role is rewarding and involves overseeing the store from the shop floor and striving to improve service for customers, colleagues and communities every day.

As a Shift Leader you will:

• Work in a fast-paced retail environment with variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping them leave the store with what they came for
• Look for ways to improve service, including coaching colleagues and giving feedback to the team
• Guide and support colleagues in-store, ensuring a safe place to work and shop
• Maintain an understanding of store performance and assist managers in delivering actions to improve operations
• Lead from the front and set a great example for your colleagues

Please note you need to be 18 or over to apply for this role.

What is in it for you

There are many reasons Tesco is a great place to work. Here are a few:

• There’s bags of variety. Shift Leaders have flexible hours and shift patterns to suit your lifestyle
• Development opportunities with ongoing training to support your career growth
• An inclusive environment where everyone’s welcome
• Your voice matters and your ideas and opinions are valued
• Wellbeing support and resources for mind, body and life
• Life cover of five times pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, including discounts and cycle-to-work schemes
• Uniform provided and policies to support you through life’s moments
• Access to colleague networks for colleagues from diverse backgrounds
• Learn more about the available benefits

Our benefits include:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Flexible working from day one
• Colleague Clubcard discounts up to 15% during pay-day weekends
• Access to free wellbeing services and resources
• Life cover and a pension with employer contributions
• Choice of additional benefits including discounts, shares, and cycle-to-work
• Uniform provided
• Access to colleague networks and information about benefits

You will be responsible for

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting colleagues to deliver daily priorities and take regular breaks
• Opening and closing the store and completing duty cover, ensuring decisions are safe
• Being the go-to person for colleagues in the absence of a manager
• Keeping the store clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere that is inclusive
• Providing excellent customer service by listening to customers
• Keeping the team informed on communications and updates
• Staying knowledgeable about store performance and looking for improvements
• Coordinating store improvements and removing obstacles to service
• Following health and safety routines and ensuring colleagues do the same
• Recognising and celebrating colleagues providing great service

You will need
To be a great role model by delivering thoughtful customer service

• Build strong, inclusive relationships with colleagues
• Be a clear communicator and keep the team informed
• Lead in the absence of the Store Manager
• Make good decisions and adapt to change
• Be motivating to inspire the team
• Be curious and look for ideas to better serve customers and communities

About us

Tesco’s vision is to be every customer’s favourite way to shop, with a core purpose to serve customers, communities and the planet a little better every day. Tesco aims to be a responsible and sustainable business for all stakeholders and the communities it serves.

Diversity, equity and inclusion (DEI) at Tesco means everyone is welcome and represented. We embrace flexible working and support colleagues through life’s moments. We are committed to an inclusive recruitment process and disability-friendly practices.

Please note: Tesco will recruit individuals who have passed the school leavers age. We will provide information about the school leavers age on request.

We can only accept candidates over 18 if the role requires early or late hours, or involves work in certain areas. In periods of high application volumes, some roles may close earlier than the advertised date. Feedback is offered to interviewees.

For more information about us please visit www.tescoplc.com