Tesco Shift Leader - Days - Paddock Wood Express

Tesco UK; Tonbridge; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK supermarket chain is seeking a Shift Leader in Tonbridge to oversee daily operations and ensure excellent customer service. This role involves managing a team, maintaining a safe work environment, and coordinating shift schedules. Applicants must be over 18 years old and ideally have strong leadership and communication skills. Competitive pay starts at £14.76 per hour, with flexible working options available.

Qualifications

• Must be over 18 years old.
• Ability to run shifts and coordinate a team effectively.
• Strong focus on customer service.

Responsibilities

• Oversee store operations during shifts.
• Support team members and ensure customer satisfaction.
• Maintain store hygiene and presentation.

Skills

Customer service orientation

Team leadership

Effective communication

Flexibility

Problem-solving

Job description

Availability Window

The availability windows are Wed 05:30–13:30, Fri 14:30–22:00, and Sat 14:30–21:30. The table shown in the original description has been removed; scheduling will be described in plain text.

Shift Leader pay: starts from £14.76 per hour; increases to £15.97 for stores inside the M25. Additional payments may apply depending on location.

It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week. If you would like to work fewer hours (to a minimum of 12), we have opportunities for this as well and would love to hear from you.

The availability windows indicate the periods of time in the week we would like you to be available to work. We will schedule your contracted hours within these times, and you will have 3 weeks notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; if the times you are available to work match closely but not exactly to the times advertised, we would still love to hear from you.

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Customers are at the heart of everything we do.

As a Shift Leader you’ll play a key role in running the store, supporting colleagues and ensuring smooth operations on shift. You’ll face various challenges as you oversee the store from the shop floor and work to make things better for customers, colleagues and communities, every day.

As a Shift Leader you’ll:

• Work in a fast-paced retail environment, with lots of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to ensure they leave with what they came for
• Look for ways to improve service, including coaching colleagues and giving feedback
• Guide and support colleagues in-store, ensuring a safe place to work and shop
• Maintain an understanding of store performance and assist managers in delivering actions that improve operations
• Lead from the front and set a positive example for colleagues

Please note that you need to be 18 or over to apply for this role.

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, completing duty cover, and making safety-minded decisions
• Being the go-to person for queries in the absence of a manager
• Maintaining a clean, tidy, and well-presented store
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a positive, inclusive team atmosphere
• Providing great customer service by listening to customers and putting them first
• Keeping the team informed on communications, changes, or updates
• Staying knowledgeable about store performance and seeking improvements to operations
• Coordinating store improvements and removing obstacles to great service
• Following health and safety routines and ensuring colleagues do the same
• Recognising and celebrating colleagues providing great service

• To be a great role model by delivering thoughtful customer service that meets every customer’s needs
• To build strong relationships with colleagues to create an inclusive team environment
• To communicate clearly using various methods to keep the team informed
• To lead the store in the absence of the Manager
• To be a good decision maker and flexible in responding to change
• To be motivating and inspire the team to exceed expectations
• To be curious and look for ideas to serve customers, communities, and the planet

Our vision at Tesco is to become every customer's favorite way to shop, and our core purpose is to "Serving our customers, communities and planet a little better every day."

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are, you are welcome and can be yourself at work. We are a place where Everyone’s Welcome.

We know life looks different for everyone. We welcome chats about flexible working and will discuss how we can support you during your application process.

We are proud to have been accredited Disability Confident Leader and we are committed to providing an inclusive and accessible recruitment process. For information on accessibility support, please read the details available during the application process.

Please note: Tesco will recruit individuals who have passed the school leaver’s age. For the school leaver’s age in your country, please refer to the official information during the application process.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves work in certain areas. Some roles may close earlier than the advertised end date to manage applicants.

For more information about us please visit www.tescoplc.com