Tesco Shift Leader - Days - Newcastle Chapel House Express

Tesco UK; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading grocery retailer in the UK is seeking a Shift Leader to oversee store operations while ensuring excellent customer service. The role requires a motivated individual who can lead a team effectively, manage daily store operations, and maintain safety standards. Applicants must be over 18 and have a passion for making a positive impact in a retail environment.

Qualifications

• Must be 18 or over to apply.
• Strong understanding of customer service principles.
• Good decision-making capabilities.

Responsibilities

• Coordinate the store team to ensure a smooth shopping experience.
• Support colleagues and manage store operations.
• Lead shifts and ensure safety.

Skills

Customer service

Team leadership

Communication

Problem-solving

Flexibility

Job description

Availability Window

The availability windows show the periods of time in the week we’d like you to be available to work. The week includes Sun–Sat, 06:30 to 23:00.

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility; if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

As a Shift Leader you’ll:

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role.

We also expect the following responsibilities from a Shift Leader (summary):

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone’s safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, inclusive of everyone
• Providing great customer service by listening to customers and putting them first
• Keeping the team well-informed and up to speed on communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing obstacles to great service
• Following health and safety routines and procedures
• Recognising and celebrating colleagues providing great service

To be a great role model, by always giving thoughtful customer service that ensures every customer’s needs are met

To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work

To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date

To be comfortable taking the lead, and overseeing the store in the absence of your Manager

To be a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues

To be motivating, so you can inspire your team to deliver beyond expectations

To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love, and others may be going through life-changing moments. Talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please note

Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leaver’s age for your country please click here.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com