Tesco Shift Leader - Days - Heywood York St Esso Express

Tesco UK; Heywood; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading supermarket chain is looking for a Shift Leader in Heywood to oversee team operations in a fast-paced retail environment. The role requires effective leadership skills and a commitment to delivering exceptional customer service while maintaining store performance. Candidates must be at least 18 years old and able to work flexible hours. This position offers a starting pay of £14.76 per hour, increasing in certain locations, and a minimum of 16 guaranteed hours per week.

Qualifications

• Must be 18 or over to apply.
• Ability to work flexible hours.
• Experience in a retail environment is preferred.

Responsibilities

• Oversee team during duty shifts to deliver great customer service.
• Coordinate daily operations and support team members.
• Maintain store cleanliness and presentation.

Skills

Team coordination

Customer service

Communication

Leadership

Problem-solving

Job description

Overview

Shift Leader role at Tesco. Our shift patterns include defined availability windows and a guaranteed minimum number of hours. We offer a starting rate of pay and potential location-based increases.

Availability and pay

Our availability windows are shown in the schedule. We will schedule your contracted hours within these times, and you will have 3 weeks’ notice of your shifts. We are happy to support flexibility if your available times match closely but not exactly to those advertised.

Our Shift Leader rate of pay starts from £14.76 per hour; this increases to £15.97 for stores inside the M25. Additional payments may apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

There is a requirement to be 18 or over to apply for this role.

Responsibilities

• Work in a fast-paced retail environment, with variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening and helping them obtain what they came for
• Look for ways to improve service, including coaching colleagues and giving feedback
• Guide and support colleagues in-store, ensuring a safe place to work and shop
• Maintain an understanding of store performance and assist managers in actions to improve operations
• Lead from the front and set a great example for colleagues

Additional responsibilities

• Coordinate the store team to deliver an easy, fuss-free shopping experience
• Support colleagues, ensuring daily priorities are delivered and breaks are taken
• Open and close the store and complete duty cover with safety in mind
• Be the go-to person for day-to-day queries in the absence of a manager
• Ensure the store is clean, tidy, and well-presented
• Support managers to coordinate seasonal, community and charity events
• Contribute to a positive, inclusive team atmosphere
• Provide great customer service by listening to customers
• Keep the team informed on communications, changes, or updates
• Stay knowledgeable about store performance and seek ways to improve operations
• Coordinate store improvements and remove obstacles to great service
• Follow health and safety routines and ensure colleagues do the same
• Recognise and celebrate colleagues providing great service
• Be a role model with thoughtful customer service to meet customer needs
• Build strong, long-lasting relationships with colleagues
• Communicate clearly using various methods to keep the team informed
• Be comfortable taking the lead and overseeing the store in the absence of the Manager
• Make good decisions and adapt to change to benefit customers and colleagues
• Be motivating to inspire the team to perform beyond expectations
• Be curious and look for ideas to serve customers, communities, and the planet

About Tesco and inclusion

Our vision is to become every customer's favourite way to shop, with a core purpose to serve customers, communities, and the planet a little better every day. Tesco is committed to diversity, equity, and inclusion and aims to be a place where everyone feels welcome.

We support flexible working and understand life looks different for everyone. Talk to us about how we can support you during application and employment.

We are proud to be accredited Disability Confident and offer accessible recruitment. For information on accessibility support, please contact us.

Notes

Tesco will recruit individuals who have passed the school leaver’s age. The school leaver age may vary by country. Some roles may close earlier than the advertised end date due to high volumes of applicants. We will offer feedback to candidates who attend interviews. For more information about us, please visit www.tescoplc.com.