Tesco Shift Leader - Days - Ealing Northfields Express

Retail Human Resources plc; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in London is seeking a Shift Leader to oversee store operations and support colleagues in providing excellent customer service. The ideal candidate will demonstrate strong leadership and communication skills. Benefits include holiday starting at 20 days, flexible working, and discounts. Join a workplace committed to diversity and inclusion.

Benefits

20 days holiday plus personal day

Flexible working

10% off with Colleague Clubcard

Access to free wellbeing services

Qualifications

• Great role model providing thoughtful customer service.
• Clear communicator comfortable using various methods.
• Comfortable taking the lead in absence of Manager.

Responsibilities

• Oversee store and support colleagues.
• Deliver excellent customer service.
• Improve service through coaching and feedback.

Skills

Customer service

Communication

Leadership

Decision making

Job description

Location: London

Employer: Tesco

We are looking for a Shift Leader to join our team. As a Shift Leader, you will be responsible for overseeing the store, supporting colleagues, and delivering excellent customer service.

Availability Window:

• Sun: 15:00-23:00
• Mon: 07:00-15:00
• Wed: 15:00-23:00
• Thu: 15:00-23:00
• Fri: 16:00-23:00

As a Shift Leader, you will:

• Work in a fast-paced retail environment, taking ownership of running duty shifts and coordinating the team
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching colleagues and giving feedback to the team
• Guide and support colleagues in-store, maintaining a safe and clean environment
• Maintain a great understanding of store performance and assist managers in delivering actions to improve the store

You will need:

• To be a great role model, giving thoughtful customer service and building strong relationships with colleagues
• To be a clear communicator, comfortable using various methods to keep the team well-informed
• To be comfortable taking the lead, overseeing the store in the absence of the Manager
• To be a good decision maker, flexible and able to handle change

Benefits include:

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months
• Request flexible working from day one
• 10% off and 15% at pay day weekends with the Colleague Clubcard
• Access to free wellbeing services and an award-winning pension

Tesco is committed to creating a workplace where everyone feels valued and included. We celebrate diversity and make sure all colleagues are given the same opportunities.