Tesco Shift Leader - Days - Coventry Walsgrave

Tesco UK; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Coventry is seeking a Shift Leader to oversee store operations and lead the team. Key responsibilities include ensuring a clean and well-stocked environment and delivering outstanding customer service. Ideal candidates should have strong leadership and communication skills and be available for flexible scheduling. This position offers competitive hourly pay starting from £14.76, increasing for certain locations. Join us in creating an inclusive and welcoming work environment.

Benefits

Flexible working hours

Inclusive workplace

Competitive hourly pay

Qualifications

• Must be 18 or over to apply.
• Experience in retail or leadership is desirable.
• Commitment to customer satisfaction.

Responsibilities

• Oversee the store operations and team during shifts.
• Ensure a clean and well-stocked store.
• Deliver excellent customer service.
• Support and coach team members.

Skills

Customer service

Team leadership

Communication skills

Problem-solving

Job description

Availability Window

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The availability windows show the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.

Role and responsibilities

Customers are at the heart of everything we do. It takes a great Shift Leader to support store teams and keep things running smoothly. You’ll oversee the store from the shop floor and strive to make things better for customers, colleagues and communities, every day.

As a Shift Leader you’ll:

• Work in a fast-paced retail environment, with variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to ensure they leave the store with what they came for
• Look for ways to improve service, including coaching colleagues and giving feedback
• Guide and support colleagues in-store, ensuring it stays a safe place to work and shop
• Maintain an understanding of store performance, and assist managers in delivering actions to improve the running of the store
• Lead from the front and set a positive example for your colleagues

Please note that you need to be 18 or over to apply for this role.

Additional duties

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting colleagues, ensuring they deliver priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring safety decisions
• Being the go-to person for day-to-day queries in the absence of a manager
• Keeping the store clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere that is inclusive
• Providing great customer service by listening to customers
• Keeping the team well-informed on communications and updates
• Staying knowledgeable about store performance and seeking improvements
• Coordinating store improvements and removing obstacles to great service
• Following health and safety routines and ensuring colleagues do the same
• Recognising and celebrating colleagues delivering great service

• To be a great role model by giving thoughtful customer service that ensures every customer’s needs are met
• To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed
• To be comfortable taking the lead, and overseeing the store in the absence of your Manager
• To be a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• To be motivating, so you can inspire your team to deliver beyond expectations
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

Our vision at Tesco is to become every customer’s favourite way to shop, with the core purpose “Serving our customers, communities and planet a little better every day.”

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please read here.

Please note

Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leaver age for your country please read here.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com