Tesco Shift Leader - Days - Chester Sealand Rd Superstore

Tesco; Chester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading grocery retailer in Chester is seeking a Shift Leader to coordinate store operations and deliver excellent customer service. The role offers flexible hours with a starting pay of £14.76 per hour for a minimum of 16 hours per week. Candidates must be over 18 and have strong leadership and communication skills. Join a diverse and inclusive environment where your ideas and contributions matter.

Benefits

Holiday starting at 20 days

Flexible working options

Life cover and pension matching

Uniform provided

Qualifications

• Must be 18 or over to apply for this role.
• Ability to motivate and inspire team members.
• Strong decision-making skills.

Responsibilities

• Coordinate the store team to deliver great customer service.
• Support colleagues to achieve daily priorities.
• Open and close the store, ensuring safety procedures.

Skills

Customer service

Team leadership

Communication

Problem-solving

Job description

Tesco UK • Chester • Permanent • Apply by 03-Oct-2025

Availability Window
Days From time To time Sun 10:00:00 19:00:00 Tue 05:00:00 14:00:00 Wed 15:00:00 24:00:00 Fri 05:00:00 14:00:00 Sat 10:00:00 18:00:00

Shift Leader pay: starts from £14.76 per hour; increases to £15.97 for stores inside the M25. Additional payments may apply depending on location.

New colleagues joining Tesco are offered a minimum of 16 guaranteed hours each week. If you’d like to work fewer hours (to a minimum of 12), opportunities are available and we’d love to hear from you.

The period of time in the week we’d like you to be available to work is shown as the availability windows. We will schedule your contracted hours within these times, and you will have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility; if your available times closely match but are not exact, we’d still love to hear from you.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and a great Shift Leader to support them all and keep things running smoothly. From helping customers to ensuring store operations stay on track, being a Shift Leader at Tesco is a rewarding role. You’ll oversee the store from the shop floor and strive to make things better for customers, colleagues and communities, every day.

As a Shift Leader you’ll:

• Work in a fast-paced retail environment with variety
• Take ownership of running duty shifts and coordinate the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping them leave with what they came for
• Look for ways to improve service, including coaching colleagues and giving feedback
• Guide and support colleagues in-store, ensuring it stays a safe place to work and shop
• Maintain an understanding of store performance and assist managers in actions to improve the running of the store
• Lead from the front and set a great example for colleagues

Note: You need to be 18 or over to apply for this role.

What is in it for you

There are many reasons Tesco is a great place to work:

• Variety and flexible hours/shifts to suit your lifestyle
• Ongoing development and access to training to achieve your career goals
• Inclusive environment where everyone’s welcome
• Your voice matters; ideas and opinions are welcomed
• Wellbeing support and resources
• Competitive benefits including life cover and pension matching up to 7.5%
• Options to tailor benefits to you (discounts, shares, cycle to work, etc.)
• Uniform provided and supportive policies
• Access to colleague networks; information available about networks

Our benefits include:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus bank holidays)
• Flexible working from day one
• Colleague Clubcard benefits including discounts; family card available
• Free wellbeing resources and services
• Life cover and pension with matching contributions
• Additional benefits such as discounts, shares, cycle to work
• Uniform and supportive policies
• Access to colleague networks

You will be responsible for

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting colleagues to deliver daily priorities and take regular breaks
• Opening and closing the store, completing duty cover, ensuring safety
• Being the go-to person for colleagues in the absence of a manager
• Keeping the store clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a positive team atmosphere and inclusivity
• Providing great customer service by listening to customers and putting them first
• Keeping the team informed of communications and updates
• Staying knowledgeable about store performance and seeking improvement opportunities
• Coordinating store improvements and removing obstacles to great service
• Following health and safety procedures and ensuring colleagues do the same
• Recognising and celebrating colleagues for great service

You will need

• To be a great role model with thoughtful customer service
• To build strong relationships and create an inclusive team atmosphere
• To be a clear communicator using various methods to keep the team informed
• To be comfortable taking the lead in the absence of the Manager
• To be a good decision maker and adaptable to change
• To be motivating and capable of inspiring the team to exceed expectations
• To be curious and seek ideas to serve customers, communities, and the planet

About us

Our vision is to become every customer’s favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day." This means acting as a responsible and sustainable business for all stakeholders, communities, and the planet.

Diversity, equity and inclusion (DEI) at Tesco means that everyone feels represented and welcome at work. Everyone’s welcome.

We are committed to inclusive and accessible recruitment. For information on accessibility support, please ask about our options during the application process.

Please note: Tesco will recruit individuals who meet the school leaver’s age. For the school leaver age in your country, please consider the local guidance.

We may close roles earlier than the advertised end date to manage applicants. Feedback is provided to candidates who attend interviews.

For more information about us please visit www.tescoplc.com