Tesco Colleague - Phone Shops - Bicester Superstore

Tesco; Bicester; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail company in Bicester is looking for colleagues who are passionate about providing excellent customer service. This role involves delivering a great shopping experience, supporting customers, and ensuring facilities are well-maintained. With flexible working hours and a positive team environment, this position is suitable for those who enjoy fast-paced settings and human connection.

Benefits

20 days of holiday plus personal day

10% off and 15% at pay day weekends

Access to wellbeing services

Life cover and pension benefits

Uniform provided

Qualifications

• Passion for delivering great service and greeting customers with a smile.
• Drive to work in a sales and service environment.
• Ability to adapt to a fast-paced, ever-changing environment.

Responsibilities

• Deliver great shopping experiences by following routines.
• Model great service standards and ensure facilities are operational.
• Listen and act on customer feedback.

Skills

Service orientation

Adaptability

Teamwork

Motivation

Job description

Overview

Tesco UK • Bicester • Permanent • Apply by 26-Sep-2025

Availability

Availability Window: Tue 09:00:00–18:00:00; Thu 09:00:00–18:00:00; Fri 09:00:00–18:00:00; Sat 09:00:00–18:45:00

Pay and hours

Our Phone Shop colleague rate starts from £12.87 per hour; this increases to £14.08 for stores inside the M25. Additional payments may apply depending on location.

Its our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12 guaranteed hours each week.

We will schedule your contracted hours within these times, and youll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; if the times you are available to work match closely but not exactly to the times we are advertising, we d love to hear from you. Read more.

Customer focus

Customers are at the heart of everything we do.

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. Its a committed role, full of everyday challenges, but thats one of the things that makes it so exciting.

• Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
• You'll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
• Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

What is in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Exclusive colleague deals on handsets and sims - these deals can also be shared with family and friends
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life's moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please read more.

You will be responsible for

• Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in a good working order and available for customers, listening for and acting on customer feedback.
• Creating an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
• Following the service culture in your department, role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do whats right for customers.
• Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines demonstrating due diligence on your department.
• Supporting your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.

You will need

• A passion for delivering great service, greeting customers with a smile, and serving them with pride
• The drive and motivation to work in a sales and service environment
• Be able to adapt to working in a fast paced ever-changing environment.
• A passion for human connection
• The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success
• To be at work on time, well presented and ready to be a brand ambassador

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day". Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, were a place where Everyones Welcome.

We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please read here.

Please note

Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please read here

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com