Territory Manager

HobbyCraft; Bournemouth; On-site; GBP 40,000 - 45,000; Full time

Job summary

A creative retail company in Bournemouth seeks a Store Manager to lead and manage store operations effectively. You will be responsible for delivering exceptional customer service, fostering a high-performance team, and ensuring compliance with health and safety regulations. The ideal candidate should have experience in retail management, strong leadership skills, and a passion for customer satisfaction. This full-time role offers a competitive salary and numerous benefits including holiday entitlement and employee discounts.

Benefits

33 days holiday including bank holidays

40% colleague discount

Cycle2Work scheme

Discounted gym membership

Fun event days for charity

Annual paid volunteer day

Birthday off

Employee Support Programme

Personal pension scheme

Qualifications

• Proven experience in a leadership or managerial role.
• Ability to motivate and develop team members.
• Strong commercial awareness in retail.

Responsibilities

• Lead by example and drive outstanding customer service.
• Manage the day-to-day operations of the store.
• Build and maintain a high-performing team.
• Ensure compliance with company policies and regulations.

Skills

Inspirational leadership

Customer service focus

Team development

KPI management

Effective communication

Job description

Store Manager

Full-time role, working 39 hours per week.

Salary £40-45k per year

As a Store Manager at Hobbycraft, you are accountable for all aspects of store operation and performance within your store, including delivering excellent customer service that encourages repeat visits and drives incremental sales. Delivering a truly customer-focused experience is key to our continued success. You will excel at building and developing efficient, effective, high-performing teams through living our brand values.

WHY HOBBYCRAFT?

• Previously voted one of the Top 5 Best Companies in the UK by our own colleagues
• We’re a forward thinking, diverse team and are 100% committed to what we do
• We have a reputation to shout about, exceeding customer expectations first time, every time

COMPANY BENEFITS

• 33 days holiday including bank holidays pro rata, growing with you during your time with us
• 40% colleague discount
• Long service awards to thank you for your time spent with us
• Cycle2Work scheme
• Discounted gym membership
• Fun event days to fundraise for our charity partners
• Annual paid-for charity volunteer day
• Day off to celebrate your birthday
• Employee Support Programme, for overall wellbeing for you and your family including financial advice
• Access to a personal pension scheme, including life assurance
• Access to a range of high street discounts
• An inclusive and creative working environment, so you can truly be you and enjoy your time at work

AREAS OF RESPONSIBILITY

• Inspirational leadership – you will lead by example, appreciate your team’s hard work and recognise talent, driving outstanding customer service
• Brand ambassador – you will be passionate about the Hobbycraft brand, recognising and approaching change in a positive and proactive way. You will live and breathe our values, and ensure your team are engaged to do the same
• Keyholder – As the principle keyholder, you will be responsible for opening and closing the store, day-to-day running of the shift and attending alarm callouts if required
• Planner –as well as planning day to day, you will plan ahead, including scheduling, holiday, and store operational planning
• KPIs – you will be obsessive about sales, making commercial decisions to improve KPI performance for your store, and coach others to do the same
• Recruitment and Succession – you will build a high performing team through the ownership of the recruitment lifecycle, induction of new colleagues and the development and training of existing colleagues
• Relationship builder – you will ensure everyone is treated fairly and with dignity and respect at all times, adhering to our Equality, Diversity, Inclusion and Belonging policy to ensure a safe, welcoming and inclusive environment for all
• Merchandiser – managing stock and merchandising controls, you will ensure stock performance is maximised, shrink is minimal, and store standards are top quality. You will be required to manage deliveries, meaning manual handling is an essential part of the role
• Policy Expert - you will ensure compliance with company policies and health and safety regulations, helping to ensure the store has high audit compliance at all times and remains a safe and legal place to work for you and your team
• Communicator - you will deliver clear and concise communications, so your team understand store and company expectations and how to deliver them
• Visible – you will be present on the shop floor as much as possible to ensure your responsibilities are met, making sure you complete office admin duties as efficiently as possible
• Protector - as the most senior colleague in store, you will be responsible for all cash controls, back of house access, general store and colleague security, protection of personnel files, and all data compliance (e.g payroll, recruitment, personal data)
• Performance Management – you are responsible for the performance management of your team, providing coaching where appropriate and conducting formal meetings and providing recognition to the team for outstanding results. You may also be required to assist in formal meetings in other stores