Tenant Liaison Assistant

Construction & Property Recruitment; Mosstodloch; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is looking for a Tenant Liaison Assistant to work in Scotland. This temporary role involves supporting tenants during repairs, ensuring effective communication between residents and service teams, and managing appointments. Ideal candidates have strong administrative skills and experience in customer service, along with proficiency in Microsoft Office. Competitive rates and a 3-month contract with potential extension are on offer.

Benefits

Competitive hourly/daily rate

Opportunity for contract extension

Experience with a respected organization

Qualifications

• Proven background in administration and clerical work.
• Strong customer service with excellent communication skills.
• Confident user of Microsoft Office with relevant qualifications.

Responsibilities

• Monitor response repairs and keep tenants updated.
• Support Repairs Schedulers by tracking repairs.
• Schedule repairs using Dynamic Resource Scheduling.

Skills

Administration skills

Customer service experience

Communication skills

IT skills (Microsoft Office)

Organizational skills

Teamwork

Job description

Overview

We are recruiting on behalf of our client for a Tenant Liaison Assistant to join their team on a temporary basis. This role is vital in supporting tenants during planned works, assisting the Building Services team, and ensuring communication between residents, contractors, and project teams runs smoothly.

Key Responsibilities

• Monitor all response repairs, keeping tenants updated on progress and maintaining strong communication to reduce failure demand.
• Support Repairs Schedulers by tracking repairs from initial report through to completion, ensuring accurate records are kept.
• Schedule and administer repairs and servicing using Dynamic Resource Scheduling (DRS) in line with policy and procedure.
• Contact tenants ahead of appointments, resolve queries, and record outcomes to minimise missed visits.
• Report any repairs not completed within agreed timescales, escalating to the Senior Scheduler where required.
• Gather tenant feedback, monitor performance, and provide regular reports on service quality.
• Investigate and respond to tenant complaints in line with company procedures.
• Maintain accurate records and update housing systems (e.g. Lagan, I/World) to ensure service awareness.
• Undertake any other reasonable duties as required.

About You

• Proven administration and clerical background with reception, switchboard, and telephone skills.
• Strong customer service experience with excellent written and verbal communication.
• Confident user of Microsoft Office (Word, Excel, Access) with relevant IT/word-processing qualifications.
• Strong organisational skills with the ability to manage workload methodically and meet deadlines.
• Self-motivated, flexible, and able to work independently or as part of a team.
• Ability to deliver high-quality work under pressure in a busy environment.
• Capable of providing excellent customer care in a polite and diplomatic manner.

What\'s on Offer

• A 3-month contract with the potential for extension.
• Competitive hourly/daily rate.
• Opportunity to gain experience with a respected organisation.