Tenancy Sustainment Officer

The Salvation Army; St Helens; On-site; GBP 25,000 - 30,000; Full time

Job summary

A charitable organization in St Helens is looking for a Tenancy Sustainment Officer to support individuals in making positive life changes. You will assist a support team in housing management, conduct assessments, and help new clients settle in. Ideal candidates will have experience working with diverse individuals, including those facing challenges related to housing and social behaviors. This role is pivotal in ensuring clients receive necessary support to maintain their tenancies.

Qualifications

• Experience in supporting vulnerable individuals with varying needs.
• Understanding of tenancy/licence management and related issues.

Responsibilities

• Assist the support team with housing management tasks.
• Conduct interviews and assessments for new clients.
• Allocate housing and help clients settle in.

Skills

Previous experience supporting diverse individuals

Knowledge of housing related support

Job description

Overview

Our Tenancy Sustainment Officers really help make a difference to peoples' lives. You will be part of a team who help support people to make positive changes in their lives at our Lifehouse based in St Helens, Merseyside.

Responsibilities

As a Tenancy Sustainment Worker, you will assist the support team with the intensive housing management function. You will play a key role in interviews and assessments, allocation of housing and settling in new clients/residents.

Qualifications

Previous experience of supporting a wide range of people from varying backgrounds, including the vulnerable and some with challenging/dangerous behaviour, with varying support and housing management needs.

Knowledge of what housing related support is and the issues that people face on a daily basis including tenancy/licence breaches including access, abandonment