Tenancy Sustainment Officer

MMP Consultancy; Sevenoaks; On-site; GBP 35,000; Full time

Job summary

A support services organization in Sevenoaks is seeking a Tenancy Sustainment Officer to provide holistic support to residents. The role involves managing a caseload, conducting interviews, and engaging with various support services. Candidates should have experience supporting vulnerable individuals and knowledge of the welfare benefits system. This is a permanent position offering a salary of £34,714 per annum.

Qualifications

• Proven experience providing support to vulnerable individuals.
• Excellent knowledge of welfare benefits and appeals process.
• Commitment to diversity and equality in service delivery.

Responsibilities

• Improve residents' lives through holistic support.
• Manage a caseload and conduct regular visits.
• Support residents in accessing benefits and funding.

Skills

Support for vulnerable individuals

Knowledge of welfare benefits system

Diversity and equality commitment

Outcome-focused support

Job description

MMP Consultancy are looking to recruit a Tenancy Sustainment Officer on a Permanent basis, based in Kent.

Salary: £34,714 Per Annum

Main Responsibilities

• To improve residents lives by giving holistic person-centred support, establishing a positive working relationship with residents to assist them in reaching their aims, maintaining tenancies and developing independent living skills
• Manage a caseload of residents, understanding their support needs through conducting interviews and undertaking regular visits to their homes or other places where the resident feels comfortable and continuing meaningful contact
• Responsible for the immediate support needs of residents as appropriate, including crisis intervention
• Ensure residents are supported and coached to apply for a range of benefits and other funding available, and to appeal unsuccessful decisions
• Negotiate with statutory and non-statutory/voluntary agencies, where appropriate, to agree their participation in supporting the individual
• Create positive working relationships and motivational support plans using best practice interventions (e.g. outcomes stars, strengths based practice)
• Work collaboratively with the tenancy services, allocations, community safety, financial inclusion, income, employment, and other teams to ensure that residents receive a full range of support
• Lead on a specialist area e.g. mental health, hoarding, domestic abuse, young people, substance misuse, working with non-engagers etc, attend forums and training to underpin your knowledge and share this with the wider organisation
• To have detailed, updated knowledge of services available relating to your area of specialism and form close working partnerships with the relevant providers
• Take responsibility for residents where your specialism is appropriate
• Responsible for meeting KPI's
• Maintain accurate case notes and accurate information on databases, comply with GDPR and provide regular reports, case studies and blogs
• Support colleagues and peers and engage in peer supervision of case

Requirements

• Proven experience of providing support across a range of areas to vulnerable individuals
• Proven knowledge of best practice, guidance and legislation relating to tenancy sustainment issues such as poor mental health, financial support, tenancy law, substance misuse, and the statutory and voluntary sector support available. Also proven expertise/ experience in at least one area of these.
• Excellent knowledge and practical experience of the welfare benefits system, appeals, and ensuring that residents are supported to access statutory and non-statutory funding.
• Experience of providing outcome‑focussed, person-centred support, ideally using strengths‑based practice.
• Demonstrable working knowledge of and a commitment to diversity and equality
• Knowledge of Adult Safeguarding and Child Protection Protocols
• Ability to manage lone working risks and comply with lone working systems