Tenancy & Neighbourhood Officer

Wrexham County Borough Council; Wrexham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local government authority in Wrexham is seeking a Housing Tenancies officer to aid in the management of the estate office. This role involves engaging with tenants and ensuring the delivery of high-quality services. The ideal candidate will have experience in housing management and demonstrate strong communication skills in both English and Welsh. Benefits include a local government pension, flexible working arrangements, and well-being programs.

Benefits

Local Government Pension Scheme membership

Flexible working arrangements

Annual leave up to 32 days

Family-friendly policies

Discounts on leisure and retail

Well-being programmes

Qualifications

• Experience in housing management or a related field.
• Strong communication skills in English and Welsh.
• Ability to engage and work with diverse communities.

Responsibilities

• Maximise the sustainability of tenancies and improve service delivery for tenants.
• Support the Team Leader in all estate office functions, including staff management.
• Act as an ambassador for the Council and engage with stakeholders.
• Design and deliver a tenant-focused service.
• Ensure compliance with council policies and regulations.

Skills

Tenant engagement

Service delivery improvement

Team management

Community resilience building

Job description

Overview

Wrexham County Borough Council is recruiting a Housing Tenancies officer to support the Tenancy and Neighbourhood Team Leader in managing the estate office, engaging with tenants and residents, and delivering high‑quality services. The position is open to English and Welsh speakers and offers a range of benefits and development opportunities.

Responsibilities

• Maximise the sustainability of tenancies and improve service delivery for tenants.
• Support the Team Leader in all estate office functions, including staff management.
• Act as an ambassador for the Council, engaging with tenants, statutory partners and voluntary organisations.
• Design and deliver a flexible, tenant‑focused service and build resilience among residents.
• Ensure compliance with council policies, safeguarding and tenancy regulations.

Eligibility and EEO Statement

The Council is an Inclusive Employer and welcomes applications from all backgrounds. The Council meets the Accessibility Requirements of the Equality Act 2010 and provides guaranteed interviews for disabled candidates and veterans who meet the essential person specification.

Benefits

• Local Government Pension Scheme membership
• Flexible working arrangements
• Annual leave up to 32 days
• Family‑friendly policies and work‑life balance support
• Discounts on leisure and retail through the Wrexham Reward Scheme
• Well‑being programmes, employee assistance and health resources