Tenancy Management Coordinator

Flagship Housing; Woodbridge; On-site; GBP 29,000; Full time

Job summary

A leading housing provider in England is seeking a Tenancy Management Coordinator to join their team. This full-time role involves providing administrative support, triaging tenant queries, and maintaining accurate records. The ideal candidate will possess excellent communication skills, strong prioritization abilities, and be educated to GCSE level or equivalent. A competitive salary of £28,500 per annum is offered, along with a benefits package. Apply now to contribute to a mission of making renting simple and stress-free.

Qualifications

• Experience in providing administrative support in a similar role.
• Ability to respond empathetically to tenant queries.
• Knowledge of housing management and legislation compliance.

Responsibilities

• Provide administrative support to the Housing Team.
• Triage tenant queries and provide advice.
• Keep accurate records of conversations and actions.

Skills

Excellent written and verbal communication skills

Ability to deliver complex messages clearly

Strong prioritisation skills

Analytical skills to make informed decisions

Education

GCSE level or equivalent

Job description

Join Bromford Flagship Group and help us solve the housing crisis! We’re looking for a Tenancy Management Coordinator to support our Housing Team in delivering an outstanding service to customers and creating communities people are proud to live in.

This is a full time role, working from our Riduna Park, Melton office Monday-Friday, 37 hrs per week.

What you will be doing:

• Provide administrative support to the Housing Team.
• Triage tenant queries, understanding their needs and circumstances.
• Make decisions and give advice to tenants where possible, reducing demand on Housing Officers.
• Escalate unresolved queries to the appropriate team with detailed information for quick resolution.
• Respond to tenants professionally and promptly, showing empathy in all communication.
• Keep accurate records of conversations and actions taken.
• Proactively develop knowledge ofము ho‑management and compliance with legislation and Flagship policies.
• Support your manager in delivering our vision: Housing Made Simple.

Our Ideal candidate will have:

• Excellent written and verbal communication skills.
• Ability to deliver complex messages in a clear, engaging way.
• Strong prioritisation skills and ability to manage changing priorities.
• Analytical skills to draw out relevant facts and make informed decisions.
• Educated to GCSE level or equivalent, or qualified by experience in a similar role.

In return for your hard work, we offer a competitive salary of £28,500 per annum and a benefits package.

For more job info, please review the Part I Play statement.

Advert closing date: 25th of Jan. Interviewing week of 2nd of Feb.

Ready to make a difference? Apply now and help us make renting homes simple and stress‑free for our tenants.

About Us Victory / Samphire/ Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community‑focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.