Tenancy Engagement & Rent Arrears Coordinator

NFP People Limited; Essex; On-site; GBP 28,000 - 32,000; Full time

Job summary

A charitable organization is seeking a Tenancy Engagement Coordinator in Southend-on-Sea to support vulnerable residents in sustaining their tenancies and improving their financial wellbeing. The role involves monitoring rent accounts, developing repayment plans, and providing one-on-one support focused on budgeting. Ideal candidates will have experience working with vulnerable individuals and knowledge of welfare benefits. This is a permanent position requiring a compassionate and proactive approach.

Qualifications

• Experience supporting vulnerable individuals, including rough sleepers.
• Knowledge of rent arrears management and welfare benefits.
• Ability to work independently and manage a diverse caseload.

Responsibilities

• Monitor rent and service charge accounts to identify arrears.
• Engage residents to develop personalised repayment plans.
• Deliver one-to-one support sessions focused on budgeting.

Skills

Passion for supporting vulnerable individuals

Strong communication skills

IT proficiency

Ability to manage challenging behaviour

Job description

A charitable organization is seeking a Tenancy Engagement Coordinator in Southend-on-Sea to support vulnerable residents in sustaining their tenancies and improving their financial wellbeing. The role involves monitoring rent accounts, developing repayment plans, and providing one-on-one support focused on budgeting. Ideal candidates will have experience working with vulnerable individuals and knowledge of welfare benefits. This is a permanent position requiring a compassionate and proactive approach.