Temporary Sales Assistant

LUSH; Middlesbrough; On-site; GBP 10,000 - 40,000; Part time

Job summary

A cosmetics retailer in Middlesbrough is looking for a Sales Assistant to provide exceptional customer service and contribute to a positive store environment. You will engage with customers, assist in events, and manage stock levels while working flexibly in a team-oriented atmosphere. Competitive hourly pay with opportunities for bonuses are included. This is a fixed-term role with potential for permanent employment.

Benefits

Competitive hourly rate based on Living Wage

Opportunities for bonuses

Training and development support

Qualifications

• Passion for delivering exceptional customer service.
• Ability to work collaboratively in a team environment.
• Excellent communication skills.

Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs.
• Deliver exceptional customer service by offering tailored samples.
• Assist in hosting in-store events.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively.
• Manage stock levels efficiently.
• Control store costs to meet the shop's budget.
• Participate in ongoing training and development.
• Collaborate with the team to foster an inclusive work environment.
• Work on in-store and external events.

Skills

Exceptional customer service

Teamwork

Strong communication skills

Job description

Overview

Diversity matters. We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation's statement \"a hard day's work deserves a fair day's pay\" is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

The role

In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You'll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills.

Key Information

Hours available: 4-20 hours a week.

Availability: A minimum of 4+ days a week, to include a weekend day. Please note that we do not offer evening/ weekend only contracts.

Application Deadline: 31/07/25

Interview Date: Interviews begin from 4th August.

Start Date: Week beginning 18th August.

Fixed-Term: Temporary through January, with potential to progress into a part-time permanent position.

(NOTE: We are using anti-AI detection in the screening process of applications. We want to hear your experiences! While we appreciate that AI can be a useful tool to make applying for work more accessible, please be aware that we are looking for answers that showcase personality and individuality.)

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop's budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.

Skills, Knowledge and Expertise

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.