Temporary Night Concierge

FPMR Ltd; London; On-site; GBP 60,000 - 80,000; Part time

Job summary

An established industry player in luxury residential staffing is seeking temporary staff in London. This part-time role offers flexibility for those looking to work on their days off, with competitive hourly rates starting at £12.75 and potentially rising to £13.85 in line with the London Living Wage. Candidates with a background in the hospitality sector or strong customer service skills will thrive in this dynamic environment. Join a team dedicated to providing exceptional service and ensuring the comfort and security of residents. If you are passionate about customer care and ready to make a difference, this opportunity is perfect for you.

Qualifications

• Experience in 4/5* hospitality or residential block is preferred.
• Must provide two references and undergo a disclosure check.

Responsibilities

• Meet and greet residents, answer enquiries at the front desk.
• Maintain high levels of customer care and deal with complaints effectively.
• Ensure security and manage deliveries at the reception desk.

Skills

Customer Service Skills

Communication Skills

Problem-Solving

Job description

PMR provide staff to luxury residential buildings across the UK and are currently seeking temporary staff to join our expanding team!

Should you be looking for additional shifts on your days off or are just looking for part-time work please get in touch.

Hourly rates vary between buildings but generally it will be £12.75 per hour rising to £13.85 per hour where we have clients who pay London Living Wage.

Duties include:

1. To meet and greet the residents, answer enquiries by telephone, email or callers to the front desk.
2. Assist the residents, guests and visitors with reasonable job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.
3. To ensure that the highest levels of customer care and service are maintained at all times.
4. Deal effectively with complaints, take the correct action and remain courteous.
5. Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.
6. Taking appropriate action in the event of an emergency and immediately advising your manager.
7. Responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail.

We are seeking candidates who have worked within the 4/5* hospitality sector or have residential block experience or transferrable customer service skills.

Successful applicant must provide two references and will also undertake a disclosure check for unspent criminal convictions.