Temporary Maintenance Business Partner

Home Group Limited; Welwyn Garden City; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading public service organization based in Welwyn Garden City is seeking a Maintenance Business Partner to address customer complaints and drive long-term service improvements. In this hybrid role, you'll manage complaints across London and the South East while leading efforts to shape and enhance customer experiences. The position offers a full-time contract, flexible hours, generous leave, and a comprehensive benefits package including a health cash plan and a supportive team environment.

Benefits

Health cash plan

34 days leave increasing to 39

Discounts on shopping and holidays

Generous pension scheme

Life insurance

Qualifications

• Strong experience solving customer complaints and working with cross-functional teams.
• Confidence to challenge when things fall short and push for better outcomes.
• Great at spotting patterns in data and using insights to improve service.

Responsibilities

• Handle customer complaints with urgency, ensuring their voices are heard.
• Work closely with teams to resolve issues in London and the South East.
• Analyze reports and spot trends for long-term improvements.

Skills

Problem solving

Cross-functional teamwork

Data analysis

Communication

Prioritization

Job description

Temporary Maintenance Business Partner

Welwyn Garden City, hybrid working with 2 days per week in the office and the rest working from home.

Temporary 15 months, full time (37.5 hpw), Monday to Friday

Earn circa £40,000 pa negotiable based on skills and experience plus brilliant benefits including health cash plan!

We cant offer CoS for this role

Home, a place where you belong

Lead the way in putting things right for our customers

If you're someone who loves fixing problems and bringing people together to make things better, this could be the role for you. As our new Maintenance Business Partner, youll join our Maintenance South Team and take the lead in handling complaints from our customers, especially across London and the South East. You'll be their voice and their advocate, owning their experience and working with teams across the business to get things sorted.

Youll be the first person in this role for the South, so theres real space to shape how we do things. Youll work closely with our Head of Maintenance and help build something new that really works for our customers. Its a great chance to take ownership, drive change and make a real impact from day one. And youll be doing it with a team that truly cares about getting it right.

What youll do

• Handle customer complaints with care and urgency, making sure their voices are heard
• Work closely with our DLO and teams across London and the South East to put things right
• Hold contractors to account and share learnings from complaints to improve our service
• Analyse reports and spot trends to help drive long-term improvements
• Support colleagues with data, insight and solutions that help shape our maintenance approach
• Present clear updates and recommendations to senior stakeholders across the business

Why join us?

Join us and play a leading role in delivering meaningful change. With the freedom to innovate and the backing of a brilliant team, your work helps us achieve even more. Be part of one of the UKs top 10 Great Places to Work!

You have

• Strong experience solving customer complaints and working with cross-functional teams
• Confidence to challenge when things fall short and push for better outcomes
• Clear and thoughtful communication, even in tough situations
• Great at spotting patterns in data and using insights to improve service
• Comfortable working with multiple priorities at pace
• A collaborative, driven approach with a focus on doing whats right

Strongertogether

We do our best work whenwereourselves.Thatswhy inclusion, wellbeing, and our diversity networks help makeHome Group a great place to work !

The practical bits

Youll work Monday to Friday

The team work flexible hours between 08.00 and 18.00

Youll manage your own diary, so if you want to take a longer lunch for a haircut or swim, you can use your flexi time to manage that!

This is a hybrid role and youll spend 2 days a week in our Welwyn Garden City Offices, visiting with our customers across the area and the rest working from home

To get from A to B, youll need a vehicle insured for business purposes. The great news is that well pay your mileage!

Whats in it for you?

• Enjoy 2 days volunteering, 34 days leave (this includes bank holidays and a "me day"!), increasing to 39.
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies.
• 800+ discounts or cashback on shopping, holidays, and more.
• Were a top 10 UK Wellbeing employer, our tools and support are here when you need them!
• Grow your career with us, well help you take the next step.
• Generous pension and 3x salary life insurance. Check more benefits online!

Ready to join us?

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