Temporary Helpline Advisor

Pertemps Crewe; Crewe; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading customer service provider in Crewe is seeking a Helpline Advisor to join their supportive team. This temporary position involves assisting patients and healthcare professionals, ensuring essential services are provided. Strong skills in communication, problem-solving, and flexibility for working shifts are essential. The hourly pay is £12.86, and the role requires a commitment to health and safety standards.

Qualifications

• Previous experience in a call centre or healthcare setting is essential.
• Excellent written and verbal communication skills are needed.
• Self-motivation and strong time management are important.

Responsibilities

• Provide empathetic and professional support to patients.
• Manage workload effectively to meet KPIs.
• Ensure compliance with health and safety procedures.

Skills

Previous experience in a call centre or healthcare setting

Excellent written and verbal communication skills

Empathetic, understanding, calm, and confident approach

Strong active listening skills

IT literate (including Microsoft Office)

Ability to think quickly and solve problems effectively

Self-motivated with strong time management

Flexible and adaptable to work shifts

Job description

Overview

Helpline Advisor

You will be joining a supportive and friendly customer service team, where you\'ll play a vital role in helping patients and healthcare professionals every day. Your role will involve ensuring that individuals receive the essential healthcare equipment and services they need to remain as independent as possible.

This is a temporary position, based in newly refurbished offices. You will be required to work shifts scheduled between 8am and 8pm (Monday-Sunday), with flexibility to cover occasional weekends.

Responsibilities

• Provide empathetic and professional support to patients, families, and clinical leads.
• Manage workload effectively, organising tasks and project work to meet KPIs and objectives.
• Ensure compliance with health and safety procedures.
• Handle and escalate queries appropriately, working with different business areas to resolve issues.
• Problem-solve and make confident decisions in a busy environment.
• Complete ongoing training, including identifying and addressing development needs.

Skills & Experience

• Previous experience in a call centre or healthcare setting (essential).
• Excellent written and verbal communication skills.
• Empathetic, understanding, calm, and confident approach.
• Strong active listening skills.
• IT literate (including Microsoft Office software).
• Ability to think quickly and solve problems effectively.
• Self-motivated with strong time management, organisation, and reliability.
• Flexible and adaptable to work shifts between 8am-8pm, including occasional weekends.

Benefits and Details

• Hourly payrate: £12.86ph
• Location: Crewe
• Duration: Temporary
• Start Date: [to be confirmed]