Temporary Data Analyst

Foundever; Kingston upon Thames; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global customer experience leader is seeking a temporary Data Analyst in Kingston upon Thames. The role involves developing dashboards, managing ETL processes, and collaborating with various teams. Candidates should have at least 3 years of SQL experience, proficiency in dashboard tools like Tableau, and excellent problem-solving skills in data analysis. This position offers a hybrid working model and supports diverse recruitment practices.

Qualifications

• At least 3 years of hands-on experience working with SQL.
• Proficiency in SQL and experience building dashboards.
• Experience with ETL processes and A/B testing methodologies.
• Strong problem-solving skills and ability to work independently.
• Excellent communication skills for translating complex analyses.

Responsibilities

• Design and build interactive Customer Success dashboards.
• Develop and maintain ETL processes for dashboard creation.
• Support experimentation efforts and analyze A/B testing results.
• Collaborate with teams to understand reporting needs.
• Ensure data accuracy and troubleshoot data-related issues.

Skills

SQL

Dashboard Development

Data Analysis

Problem-solving

Communication

Tools

Tableau

Qliksense

Python

Job description

Temporary Data Analyst

Role Details

• Salary: Dependent on experience
• Contract Duration: Temporary, 6-month fixed-term contract
• Working Hours: Monday to Friday, 09:00 to 17:30 (no weekends)
• Location: SW1, London (hybrid working model, 3 days in office per week)

Overview

Foundever and Intuit are seeking a motivated and experienced Data Analyst to join our Customer Success team on a 6-month contractual basis. Your primary responsibility will be to maintain and develop Customer Success dashboards that analyze and report on revenue-generating and customer experience activities. You will collaborate closely with business stakeholders to ensure the delivery of user-friendly and comprehensive executive dashboards.

You will work on behalf of our client, Intuit, a global fintech leader renowned for driving prosperity through innovative financial solutions, trusted by millions of customers worldwide.

This is an excellent opportunity to work closely with cross-functional teams, influence key business decisions, and contribute to the growth of a global, innovative company.

Key Responsibilities

• Dashboard Development:
  • Design and build interactive and intuitive Customer Success dashboards to report on retention and revenue activities.
  • Develop and maintain robust and scalable ETL processes to support dashboard creation and data integration.
  • Utilize SQL and Python to query databases, perform data manipulation, and automate analysis processes.
• Experimentation:
  • Support experimentation efforts by analyzing and reporting on A/B testing results.
  • Provide historical data for key metrics to establish baseline performance and experiment targets.
• Collaboration:
  • Work with Customer Success, Sales, and Marketing teams to understand reporting needs and refine dashboard functionalities.
  • Present findings and insights to stakeholders and executives clearly and concisely.
• Quality Assurance:
  • Ensure data accuracy, integrity, and consistency through best practices in data governance and quality control.
  • Troubleshoot and resolve data-related issues promptly.

Your Profile & Experience

• At least 3 years of hands-on experience working with SQL (essential).
• Proficiency in SQL and experience building dashboards in Tableau, Qliksense, or similar tools.
• Experience with ETL processes and A/B testing methodologies.
• Familiarity with call centre data and key industry metrics.
• Understanding of web data and digital support tools.
• Strong problem-solving skills and ability to work independently.
• Excellent communication skills for translating complex analyses into clear insights.
• Effective time management to meet project deadlines.

About Foundever

Foundever is a global leader in the customer experience (CX) industry, with 150,000 associates supporting over 800 brands worldwide. We deliver innovative CX solutions, technology, and expertise to support operational needs and provide seamless customer experiences.

Apply Now!

We look forward to reviewing your application. Foundever is an equal opportunity and Disability Confident employer. We value diversity and are committed to creating an inclusive workplace. If you need adjustments in our recruitment process, contact our recruitment team for support.

The personal data provided in your application will be processed solely for recruitment purposes and retained only as permitted by UK legislation.