Temporary Customer Support Advisor

allen-associates; North Hinksey; On-site; GBP 24,000 - 28,000; Full time

Job summary

A forward-thinking organisation in North Hinksey is seeking a Temporary Customer Support Advisor to support customer inquiries via phone and email. This full-time role involves managing calls, maintaining accurate records, and providing clear information to clients. Candidates should have proven customer service experience, strong data management skills, and the ability to adapt to changing needs. Join a supportive team working 37.5 hours per week from 9am to 5.30pm.

Benefits

Supportive team environment

Ongoing development opportunities

Qualifications

• Proven experience in a commercial Customer Service role with targets.
• Strong data management and analysis skills.
• Ability to adapt quickly to changing business needs.

Responsibilities

• Respond to enquiries via telephone and email.
• Manage inbound and outbound calls with follow-ups.
• Update internal databases accurately.

Skills

Customer service experience

Data management skills

Organisational skills

Excellent communication

Tools

MS Office

Excel

Job description

Are you passionate about delivering excellent customer service and eager to develop your skills in a welcoming and professional environment?

This is a fantastic opportunity to join a forward-thinking organisation on an ongoing basis. As a Temporary Customer Support Advisor, you will play a key role in supporting customers, providing clear information, and resolving enquiries.

If you thrive on engaging with customers in a telephone based role, this could be the perfect fit for you.

Please note, this is a full-time, temporary position paid on a weekly PAYE basis, and it will require a quick start. Lengthy notice periods therefore cannot be accommodated.

Temporary Customer Support Advisor Responsibilities

This position will involve, but will not be limited to :

• Responding to enquiries via the telephone and email.
• Explaining the benefits and procedures associated with service, supporting onboarding effectively.
• Managing inbound and outbound calls, ensuring timely follow-up.
• Updating internal databases and registers.
• Using data management tools to track interactions and update records accurately.
• Maintaining high levels of accuracy in all communication and data entry.

Temporary Customer Support Advisor Rewards

• Full-time hours of 37.5 hours per week, working from 9am to 5.30pm with an unpaid lunch break.
• Supportive team environment, encouraging collaboration and problem-solving.

The Company

Since its establishment, the company has expanded rapidly, working across multiple sectors and regions. They prioritise service, innovation, and building strong relationships with clients and partners.

Temporary Customer Support Advisor Experience Essentials

• Proven experience in a commercial Customer Service post; able to work to targets and KPIs effectively.
• Strong data management and analysis skills, with a working knowledge of Excel.
• Excellent organisational skills and attention to detail.
• Articulate communicator with confident telephone manner and interpersonal skills.
• Ability to adapt quickly to changing business needs and priorities.
• Good working knowledge of MS Office applications.