Temporary Customer Service Specialist

Michael Page (UK); Ellesmere Port; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-established medium-sized company in Ellesmere Port is seeking a Temporary Customer Service Specialist to provide excellent service to clients. Responsibilities include responding to inquiries, processing orders, and maintaining records. The ideal candidate has customer service experience, proficiency in CRM systems, and strong communication skills. This role offers an immediate start, weekly pay, and the opportunity to transition to a permanent position.

Benefits

Weekly pay

Free on-site parking

Opportunity to go perm

Qualifications

• Experience in a customer service role, preferably in industrial/manufacturing.
• Proficiency in using CRM systems and Microsoft Office applications.
• Strong problem-solving skills and the ability to manage multiple tasks.
• Excellent communication skills, both written and verbal.
• Detail-oriented approach with focus on accuracy.
• Ability to work independently and as part of a team.

Responsibilities

• Respond promptly to customer inquiries via phone and email.
• Process orders accurately and communicate with clients.
• Maintain and update customer records in the database.
• Coordinate with internal teams to resolve issues.
• Monitor and track order statuses for timely updates.
• Prepare reports related to customer service activities.
• Identify and escalate recurring issues to management.
• Ensure compliance with company policies.

Skills

Customer service experience

CRM systems proficiency

Problem-solving skills

Excellent communication

Detail-oriented

Teamwork ability

Tools

Microsoft Office

Job description

About Our Client

The employer is a well-established medium-sized company operating in the industrial/manufacturing sector. Renowned for its commitment to quality and efficiency, the company provides a professional working environment and values high standards in customer service.

Job Description

• Respond promptly and professionally to customer inquiries via phone and email.
• Process orders accurately and ensure timely communication with clients.
• Maintain and update customer records in the company's database.
• Coordinate with internal teams to resolve customer issues efficiently.
• Monitor and track order statuses to provide timely updates to customers.
• Assist in preparing reports related to customer service activities.
• Identify and escalate any recurring issues to management for resolution.
• Ensure compliance with company policies and procedures at all times.

The Successful Applicant

A successful Temporary Customer Service Specialist should have:

• Experience in a customer service role, preferably within the industrial/manufacturing sector.
• Proficiency in using CRM systems and Microsoft Office applications.
• Strong problem-solving skills and the ability to manage multiple tasks effectively.
• Excellent communication skills, both written and verbal.
• A detail-oriented approach with a focus on accuracy and efficiency.
• Ability to work well independently and as part of a team.

What\'s on Offer

• Immediate start
• Opportunity to go perm
• Weekly pay
• Free on-site parking

6 month temporary cover offering immediate start