Temporary Customer Service Advisor

Fenwick Limited; Kingston upon Thames; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading department store group in the UK is seeking a Customer Service Advisor to support customer inquiries related to online ordering in a fixed-term role. Candidates must be flexible with availability, work weekends and evenings. Responsibilities include managing online fraud and delivery issues while providing excellent customer support. The role includes perks such as a colleague discount and health support services.

Benefits

25% Colleague Discount

28 days annual leave pro rata

24/7 online GP support

Qualifications

• Experience working within a customer-facing team.
• Willing to work a rotating shift pattern including evenings and weekends.
• Experience of working in fashion or within a department store would be beneficial.

Responsibilities

• Support customer enquiries related to online ordering.
• Manage online fraud and delivery issues.
• Support customers in transacting online.

Skills

Customer service experience

Computer literacy

Excellent written and verbal communication skills

Proactive self-starter

Excellent organizational skills

Ability to multitask

Ability to thrive in a fast-paced environment

Job description

Overview

As a Customer Service Advisor working within our contact centre, you will support all customer enquiries related to online ordering, including management of online fraud, issues with delivery, supporting customers in transacting online and management of customer relations.

Please note you will need to be fully flexible and available Monday through Sunday.

Contract

3x Customer Service Advisor - 37.5 hours per week (Fixed Term until 31st Jan 2026)

Responsibilities

All contracts will require you to be available evenings, weekends and over the festive period including Christmas Eve, Boxing Day, New Year’s Eve & New Year’s Day (depending on your rota).

• Experience working within a customer facing team
• Computer literate
• Willing to work a rotating shift pattern including evenings and weekends
• Experience of working in fashion or within a department store would be beneficial
• Excellent written and verbal communication skills
• Proactive self-starter with ability to use own initiative
• Excellent organisational skills and ability to multitask
• Self-motivated, proactive and energetic
• You will thrive in a fast paced, challenging environment

When you join Fenwick, you’ll receive;

• 25% Colleague Discount (across most areas - available after first week of service!)
• 28 days annual leave pro rata WeCare a 24/7 online GP, mental health support service, get fit programme and more

About Fenwick

Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores in the UK. We are on an exciting journey to exceed our customers' expectations, and we are always on the lookout for new talent to join us.

Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.

Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!