Temporary Customer Service Advisor

Michael Page (UK); Hazel Grove; On-site; GBP 60,000 - 80,000; Full time

Job summary

A medium-sized company in the industrial/manufacturing sector is looking for a Temporary Customer Support Advisor. The role involves responding to customer inquiries, processing orders, and ensuring compliance with service standards. Offering competitive hourly pay and immediate start, this position is perfect for those with a strong customer service background looking to gain industry experience.

Benefits

On-site parking

Close to public transport

Weekly pay

Qualifications

• Previous experience in customer service, ideally in industrial/manufacturing sector.
• Strong communication skills, both written and verbal.
• Proficiency in using CRM systems.

Responsibilities

• Respond promptly to customer enquiries via phone and email.
• Process customer orders and ensure accurate data entry.
• Liaise with internal departments to resolve customer issues.

Skills

Communication skills

Customer satisfaction focus

Organizational skills

Problem-solving

Tools

CRM systems

Job description

• 3 month temporary role with the possibility of extension or going perm!
• Immediate start & weekly pay!

About Our Client

This opportunity is with a medium-sized organisation within the industrial/manufacturing sector. It is well-regarded for its focus on operational efficiency and delivering quality customer experiences.

Job Description

• Respond promptly and professionally to customer enquiries via phone and email.
• Process customer orders and ensure accurate data entry into the system.
• Liaise with internal departments to resolve customer issues efficiently.
• Monitor and track order statuses, providing updates to customers as needed.
• Maintain a strong understanding of the company's products and services.
• Escalate unresolved queries to the appropriate team members when necessary.
• Ensure compliance with company procedures and customer service standards.
• Deliver excellent support to both new and existing customers.

The Successful Applicant

A successful Temporary Customer Support Advisor should have:

• Previous experience in customer service, ideally within the industrial/manufacturing sector.
• Strong communication skills, both written and verbal.
• Proficiency in using CRM systems or similar software.
• A detail-oriented approach to work with excellent organisational skills.
• The ability to work effectively in a temporary role with minimal supervision.
• A positive attitude toward problem-solving and customer satisfaction.

What's on Offer

• Competitive hourly rate of approximately £13 to £14 per hour.
• Immediate start & weekly pay.
• On-site parking & close to main public transport links.
• Gain experience in the industrial/manufacturing industry.

If you are ready to excel as a Temporary Customer Support Advisor, apply today and take the next step in your career!

Please note that this role cannot accept applications of candidates who do need to serve a notice in employment.