Customer Account Coordinator

Brellis Recruitment; Ansty CP; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is looking for a Temporary Customer Account Coordinator in Coventry for an initial 8 to 9 month assignment. This role is customer-facing and involves managing customer requests from start to finish, acting as the primary point of contact. You'll work closely with various teams to ensure smooth order processing and can expect excellent training and support. The opportunity exists for the role to extend or become permanent based on performance.

Benefits

Excellent training and support

Friendly team environment

Genuine development opportunities

Qualifications

• Experience in customer account management or office-based customer service.
• Ability to manage orders and customer requests end to end.
• Confident communication with customers by phone and email.

Responsibilities

• Act as the primary contact for customers via phone, email, and Teams.
• Manage customer orders and check stock availability.
• Track orders and manage delays or backlogs.

Skills

Customer Account Management

Office-based Customer Service

Communication Skills

Proactive Problem-Solving

Attention to Detail

Team Collaboration

Microsoft Office

Tools

CRM systems

Salesforce

Job description

Overview

Temporary Customer Account Coordinator (8 to 9 Months)

Location: Coventry

Contract: Temporary (8 to 9 months, with potential extension or permanent opportunity)

We're working with a large, global, multi-billion-dollar engineering and manufacturing business to recruit a Temporary Customer Account Coordinator for an initial 8 to 9 month assignment in Coventry.

This Customer Account Coordinator role is a fast-paced, customer-facing office position where you'll manage customer requests from start to finish, acting as the main point of contact and making sure orders move smoothly through the business.

There is genuine potential for this Customer Account Coordinator role to extend and possibly become permanent for the right person.

You'll be joining an exciting, vibrant organisation with excellent onboarding and training, plus the chance to build experience within a world-class business as a Customer Account Coordinator.

What you'll be doing

• As a Customer Account Coordinator, you'll take ownership of customer accounts and orders from inception through to delivery, working closely with internal teams and keeping customers informed every step of the way. This includes:
• Acting as the primary day-to-day contact for customers via phone, email and Teams
• Managing customer orders, checking stock availability and liaising with manufacturing when required
• Tracking orders through the system and proactively managing delays or backlog
• Organising logistics and supporting delivery schedules
• Handling customer enquiries professionally and resolving delivery or invoice issues
• Providing regular updates to customers and internal stakeholders
• Working with Sales, Supply Chain, Finance and Operations to problem-solve and improve customer experience
• Keeping records accurate across CRM and internal systems
• Getting involved in team meetings and continuous improvement activity

What we're looking for

• We're keen to speak with people who already have experience in:
• Customer Account Management or office-based Customer Service
• Managing orders, accounts or customer requests end to end
• Working in a busy, process-driven environment
• Communicating confidently with customers by phone and email
• Using CRM or ERP systems (Salesforce experience would be ideal, but similar systems are fine)
• You'll also need to be:
• Proactive and comfortable problem-solving
• Organised with good attention to detail
• A team player who can work across departments
• Customer-focused, resilient and adaptable
• Confident using Microsoft Office

Why apply?

• 8 to 9 month temporary role with real potential to extend or go permanent
• Coventry based position within a globally recognised organisation
• Excellent training and support from day one
• Varied role with exposure to manufacturing, supply chain and sales operations
• Friendly team environment with genuine development opportunities