Client Services Executive

LOUNGE; Metropolitan Borough of Solihull; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A modern fashion brand in Solihull is seeking a Temporary Client Services Executive to enhance customer relationships and satisfaction. This role involves managing returns and exchanges, responding to customer inquiries, and providing high-quality service. Ideal candidates will be passionate about customer experience and fashion, with strong multitasking and communication skills. The position allows for flexible working arrangements post-training, including remote work during weekends. Join our team to help empower women in their fashion journey.

Responsibilities

• Co-ordinate returns and exchanges, ensuring customer satisfaction.
• Handle monetary responsibilities for returns and exchanges.
• Provide professional customer service for inquiries about sizing and stock.
• Manage additional admin tasks as needed.

Skills

Passion for customer experience

Experience in fashion

Attention to detail

Great multitasker

Confidence with technology

Professional writing skills

Knowledge of consumer behaviour

Passion for fashion

Job description

Role: Temporary Client Services Executive

Start Date: 2nd March 2026

End date: 30th April 2026

Location: Solihull, Birmingham

Shifts: 8 am - 4 pm & 10 am - 6 pm (rotating each week)

This role would be working 4 out of 5 days from our HQ in Solihull, Birmingham with the option to work from home on Wednesday's once training has been completed.

You are also contracted to work 1 weekend, in every 2 (Saturday & Sunday: 8 am - 4 pm), with 1 day in Lieu being given for this prior. All weekend work is 'Work from Home'.

The Lounge team is growing!

We are looking for a Temporary Client Services Executive to join our rapidly growing business. Since 2015 Lounge has grown from an eCommerce underwear brand designed to bless women with Comfort Made Sexy, into an Omnichannel modern fashion house inspired to make a woman feel empowered, beautiful, sexy, and comfortable in one’s skin.

During this growth, our Brand has built out 11 departments that underpin all that Lounge stands for and endeavours to be. As a Temporary Client Services Executive, you will help our customer team create meaningful, long-lasting relationships with all of our community and ensure their experience with Lounge is empowering and uplifting.

We are looking for enthusiastic individuals who are eager to learn, grow, and make an impact in a fast-growing team. If you're excited about starting your journey with Lounge and helping us elevate the brand to the next level, this role is for you.

What you will do at Lounge:

• Co-ordinate returns and exchanges, liaising with customers to ensure they are happy with the service and the process is easy and quick
• Simple monetary responsibilities for returns and exchange management
• Look after and offer a personal and professional customer service to any incoming queries around sizing, stock, brand, etc.
• Additional admin to meet any requirements of the business on a day to day basis

We would love it if you:

• Are passionate about customer experience, with a desire to learn, grow and succeed.
• Have experience in fashion.
• Have a fine eye for detail and are a great multitasker.
• Are extremely confident with technology and are computer literate.
• Are extremely confident in writing professional communications with good grammar and on-brand terminology for Lounge.
• Have knowledge around consumer behaviour.
• Are passionate about fashion!

We know that people aren’t a wish list of technologies or a number of years’ experience, so we won’t include them here – if you are excited by this role and think you could help us on our mission to empower women worldwide, please get in touch and introduce yourself! You never know, your dream role may be just what we need.