Accommodation Support Supervisor

Publica Group Ltd; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local government organisation in Greater London is seeking a Temporary Accommodation Support Supervisor for an 18-month maternity cover. This role involves supervising a small team, managing council-owned homeless accommodation, and ensuring high-quality service provision. The ideal candidate will need a degree or relevant experience, strong communication skills, and a thorough understanding of housing legislation. Flexible working arrangements and generous leave policies are offered, along with a supportive work environment.

Benefits

Flexible working arrangements

27 days paid annual leave

Pension scheme with employer contributions

Health cash plan

Employee Assistance Programme

Qualifications

• Minimum five years of experience in Housing, Supported Accommodation or a hostel-based environment.
• Experience supervising staff or supporting service delivery.
• Full UK driving licence and access to a vehicle for work.

Responsibilities

• Supervising and providing direction to Temporary Accommodation Support Officers.
• Ensuring efficient running of homeless accommodation.
• Managing hostel budgets and resident support.

Skills

Supervising staff

Understanding of housing legislation

Excellent communication skills

IT skills (Microsoft and Google)

Supportive approach towards vulnerable individuals

Education

Degree or equivalent qualification in relevant field

GCSE Maths and English (grade C or above)

Job description

About The Role

Do you have experience supporting vulnerable people with complex needs in a Housing, Hostel or Supported Accommodation environment, and are you ready to take the next step into a supervisory role?

Temporary Accommodation Support Supervisor (18-month maternity cover)

We have an exciting opportunity for a Temporary Accommodation Support Supervisor (18-month maternity cover) to join our Housing team, working to support some of the districts most vulnerable adults to move on from temporary accommodation into longer-term housing solutions.

You will play a key role in the day-to-day running of Council-owned homeless accommodation in West Oxfordshire, ensuring high-quality, safe and well-managed services. Working closely with internal teams and external partners, you will help residents develop the skills and support they need to move on successfully, while also supervising and supporting a small team of Temporary Accommodation Support Officers.

This is a rewarding but demanding role, ideal for someone who combines empathy with professionalism, resilience and strong organisational skills.

What you’ll be doing

Supervising and providing day-to-day direction to Temporary Accommodation Support Officers, with direct line management responsibility for two staff members

Ensuring the efficient running of Council-owned homeless accommodation, maintaining high service standards and maximising occupancy

Managing hostel budgets, minimising voids and ensuring residents are supported to claim the correct benefits and meet service charge requirements

Carrying out and overseeing risk assessments, health & safety checks, and property inspections, ensuring repairs and issues are reported promptly

Developing bespoke support plans for residents to help them manage their stay and move on into independent accommodation

Supporting residents to access benefits, support agencies, employment, education or volunteering opportunities

Managing and responding to anti-social behaviour, while maintaining positive relationships with neighbours and local businesses

Representing the service at multi-agency meetings and contributing to alternative homelessness pathways

Deputising for the Temporary Accommodation Lead when required

Participating in an on-call duty rota (additional remuneration provided)

What we’re looking for

Someone who values structure, confidentiality and professionalism alongside compassion and support.

You will also need a sound understanding of housing legislation, including the Housing Acts, the Homelessness Reduction Act and associated guidance.

You will need

A qualification equivalent to a degree or at least five years relevant experience in Housing, Housing Management, Supported Accommodation or a hostel-based environment

GCSE Maths and English (grade C / 4 or above, or equivalent)

Experience of working with vulnerable people with complex needs

Experience of supervising staff or supporting service delivery within a housing or support setting

Excellent written and verbal communication skills

Confidence using IT systems, including Microsoft and Google packages

A full UK driving licence and access to a vehicle for work purposes

Special Conditions

Full UK driving licence and ability to travel across the district

StandardDBS check required

Deputising for the Temporary Accommodation Lead when required

Participating in an on-call duty rota (additional remuneration provided)

Should we receive a high volume of applications, we reserve the right to close this vacancy early. We therefore encourage you to apply as soon as possible. Previous applicants need not apply.

What we can do for you

Agile working allowing a mix of home and office working

Flexible working arrangements (depending on the role)

27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice

Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care

Pension scheme with a good employer contribution of up to 7% of your earnings

Employee Assistance Programme 24 / 7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues

Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars

Generous sickness cover above statutory entitlements

Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury

Life assurance, currently four times your annual salary

About The Organisation

You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.

Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.

Watch our new 'What is Publica' video to see why its great to join us!