Teletriage Nurse

Sonder; City Of London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A health and wellbeing technology company in London seeks a Teletriage Registered Nurse to provide assessments and referrals via phone and messaging. You will work within a dedicated healthcare team, triaging patients and coordinating care. A Bachelor's degree in nursing and experience in emergency care are essential. The role offers a flexible, hybrid working environment alongside competitive benefits including annual leave and study leave.

Benefits

25 days annual leave plus public holidays

Paid parental leave

Employee Share Option Plan (ESOP)

£125 annual wellbeing fund

2 days of volunteer leave

Hybrid working environment

Qualifications

• Registered with NMC board without restrictions.
• Band 6 experience in accident and emergency is mandatory.
• Experience in triage and emergency departments is required.

Responsibilities

• Triaging patients with acute and chronic conditions.
• Using the Manchester Tele-Triage System for assessments.
• Coordinating with mental health and emergency services.
• Making necessary appointments for members.

Skills

Triage

Emergency Department experience

Mental Health knowledge

Communication skills

Education

Bachelor of Nursing/BSc(Hons) registered with NMC

Job description

At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.

By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.

About the role

As a Teletriage Registered Nurse, you will provide telephone and messenger based screenings to evaluate the medical and mental health concerns of our members. You will assess member conditions, prioritise care, make appropriate referrals, and perform critical follow-ups.

Operating under the guidance of our Medical Director and Clinical Leadership team, you will play a key role in our 24/7 support centre. We are seeking compassionate and experienced nurses to support our members. You’ll be required to work across a 24/7 rotating roster.

The ideal candidate will enjoy finding innovative solutions to complex problems and be a strong team player with excellent communication and assessment skills.

This role requires you to be based in the London office, with most shifts requiring in-office attendance. Flexibility to work from home during unsocial hours (weekends and evenings) is available once you have completed your initial training and demonstrated competence in your role.

What you’ll be doing

• Triaging patients with a variety of acute and chronic conditions; medical, mental health, safety and social issues.
• Provide thorough triage and assessment Utilising the Manchester Tele-Triage System (MTS) assessing and following up with patients.
• Determine the urgency and criticality of member conditions to facilitate appropriate referrals
• Coordinate with mental health services, emergency services, and other healthcare facilities as needed.
• Make necessary appointments on behalf of members and ensure continuous care by working with multidisciplinary teams.
• Provide referrals to counselling and partner services according to member needs.
• Carry out follow-up calls to evaluate the need for further assistance and support continuity of care.
• Collaborate with a team of doctors, nurses, and mental health professionals to provide the most appropriate and accessible outcome to our patients.

Who are we looking for?

What you bring to the team:

• Bachelor of Nursing/BSc(Hons) registered with NMC board without restrictions
• Band 6 experience with a strong background of accident and emergency.
• Nursing experience including:
• Triage - Mandatory
• Emergency Department - Mandatory
• Mental Health

Why join Sonder?

At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people’s lives every day.

• Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.
• 25 days annual leave plus public holidays
• Our employees and their families get free access to the Sonder app with 24/7 support.
• Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.
• 2 days of study leave to invest in your professional growth.
• Employee Share Option Plan (ESOP) – share in Sonder’s success.
• Access £125 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.
• Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.

Sonder is for Everyone

At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role.

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and DBS check.

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