Telesales / Customer Services

Adecco; Birmingham; On-site; GBP 28,000; Full time

Job summary

A leading recruitment agency in Birmingham is looking for a full-time telesales representative. You'll handle customer calls, provide technical assistance, and initiate sales conversations. The ideal candidate will have a passion for customer service, strong sales experience, and excellent communication skills. This is an office-based position with a competitive salary of £27,500 plus bonuses, offering an opportunity to join a committed team focused on quality service.

Qualifications

• Previous experience in a telesales position, demonstrating strong sales skills.
• Proven track record of exceeding sales targets in a team environment.
• Flexible in taking on various tasks as needed.

Responsibilities

• Handle inbound customer calls professionally.
• Provide technical support to assist customers.
• Deliver exceptional customer service.
• Initiate sales conversations with potential customers.
• Collaborate on projects to promote innovative products.

Skills

Customer service passion

Sales skills

Confidence in fast-paced environments

Excellent telephone manner

Solid IT skills (Microsoft Office)

Job description

Overview

Location: Kingswinford. Hours: Monday – Friday 9am – 5pm, Friday 9.30am – 4.30pm. Permanent, full time office based. Salary £27,500 per annum plus bonus.

What you'll do

• Handle inbound customer calls with professionalism and a friendly demeanor.
• Provide technical support over the phone to assist customers with our products.
• Respond promptly to inquiries received via our internal web chat function.
• Deliver an exceptional level of customer service that reflects our commitment to quality.
• Initiate sales conversations with potential customers through phone and email outreach.
• Listen attentively to customer needs and recommend relevant products.
• Build lasting relationships with customers to encourage repeat sales.
• Collaborate on group projects to promote our innovative products.
• Contribute to achieving team sales targets while maintaining a customer database.

What we’re looking for

• A genuine passion for delivering high‑quality customer service.
• Previous experience in a telesales position, showcasing strong sales skills.
• A proven track record of exceeding sales targets in a team environment.
• Confidence and self‑motivation to thrive in a fast‑paced atmosphere.
• Excellent telephone manner that puts customers at ease.
• Solid IT skills, particularly with Microsoft Office applications.
• A flexible approach to taking on various tasks as needed.

Ready to take the next step in your career? Apply now! Join us in our mission to provide safe and clean drinking water solutions! Send your CV and a brief cover letter highlighting your experience and enthusiasm for the role. We can't wait to welcome you to our team!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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