Telesales & Customer Experience Specialist

Caffe Concerto; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A popular cafe/restaurant chain in Greater London is looking for a full-time Customer Support Representative. This role focuses on managing day-to-day customer needs through calls and walk-in inquiries. Responsibilities include resolving customer issues, handling orders, and ensuring efficient communication with branch managers. Candidates should have experience in telesales or customer service and possess strong communication skills. The position offers a salary of £12.21 hourly.

Qualifications

• Previous experience in telesales or customer service preferred.
• Strong communication skills and good telephone manner are essential.
• Sales skills would be an advantage.

Responsibilities

• Operate day to day customer needs through calls and walk-ins.
• Serve customers and handle their queries efficiently.
• Ensure customer orders are managed and delivered on time.
• Resolve customer issues promptly and effectively.
• Communicate changes in orders to the production team.

Skills

Telesales experience

Excellent communication skills

Sales skills

Job description

A popular cafe/restaurant chain in Greater London is looking for a full-time Customer Support Representative. This role focuses on managing day-to-day customer needs through calls and walk-in inquiries. Responsibilities include resolving customer issues, handling orders, and ensuring efficient communication with branch managers. Candidates should have experience in telesales or customer service and possess strong communication skills. The position offers a salary of £12.21 hourly.