Telephony Sales & Customer Acquisition Director

Dignity Funerals Limited; Maidenhead; Hybrid; GBP 72,000 - 85,000; Full time

Job summary

A leading funeral service provider in Maidenhead is seeking a Director of Telephony Sales & Customer Acquisition to architect and lead their telephony sales function. The role offers a salary of up to £85,000 per annum plus performance-based bonus and requires proven leadership in telesales environments. Responsibilities include building a sales team, driving revenue, and ensuring compliance while maintaining high customer satisfaction scores. It's an opportunity to make a significant impact in a respected national brand.

Benefits

Performance-Based Bonus

Company Bonus Scheme (10%)

£6,000 Car Allowance

25 Days Holiday + Bank Holidays

BUPA Private Healthcare (Family)

Pension Scheme 4% Matched

Life Assurance X4 Annual Salary

Free On-Site Parking

Qualifications

• Proven track record of exceeding multi-million-pound revenue targets through telephony-based sales.
• Experience managing 30-50 FTE in a call-centre environment.
• Passion for developing people and building high-performance cultures.

Responsibilities

• Design and implement a best-in-class telephony sales function.
• Recruit, coach, and develop high-performing sales teams.
• Deliver ambitious sales targets and ensure compliance with care standards.
• Champion a customer-centric approach and maintain outstanding satisfaction scores.
• Collaborate with various departments for seamless sales processes.

Skills

Senior leadership experience in call-centre or telesales

Understanding of call-centre metrics

Inspirational leadership style

Strong commercial acumen

Commitment to ethical sales practices

Job description

A leading funeral service provider in Maidenhead is seeking a Director of Telephony Sales & Customer Acquisition to architect and lead their telephony sales function. The role offers a salary of up to £85,000 per annum plus performance-based bonus and requires proven leadership in telesales environments. Responsibilities include building a sales team, driving revenue, and ensuring compliance while maintaining high customer satisfaction scores. It's an opportunity to make a significant impact in a respected national brand.