Telephony Engineer

Michael Page Technology; Plymouth; Hybrid; GBP 80,000 - 100,000; Part time

Job summary

A technology-driven services company is seeking a contractor for a telephony migration project in Plymouth. This role involves managing and maintaining CISCO and Teams telephony systems, providing technical support, and collaborating with the technology department. Candidates should be able to document system configurations, monitor performance, and assist in deploying new technologies. This position requires working on-site 1-2 days a week in Plymouth and offers opportunities for occasional travel to Europe.

Qualifications

• Experience managing and maintaining CISCO and Teams telephony systems.
• Ability to provide technical support and resolve telephony-related issues.
• Proficient in documenting configurations and changes accurately.

Responsibilities

• Manage and maintain telephony systems for optimal performance.
• Implement telephony solutions collaboratively.
• Monitor system performance and conduct regular updates.

Skills

CISCO telephony systems management

Technical support

Collaboration with technology department

System performance monitoring

Documentation skills

Training experience

Tools

Microsoft Teams

Cisco CUCM

Genesys Cloud

Call recording software

Windows Desktop

Job description

This is a CISCO to Teams telephony migration contract, site based 1-2 days per week in Plymouth. Some travel to Europe also required.

Client Details

This contract opportunity is a Telephony migration with 1-2 days per week in Plymouth and occasional travel to Europe. The company is known for its innovative approach to technology and commitment to providing excellent service to its customers.

Description

• Manage and maintain CISCO / Teams telephony systems to ensure optimal performance.
• Provide technical support and resolve issues related to telephony systems.
• Collaborate with the technology department to implement telephony solutions.
• Monitor system performance and carry out regular updates and maintenance.
• Document telephony system configurations and changes accurately.
• Assist in the deployment of new telephony technologies and solutions.
• Ensure compliance with industry standards and organisational policies.
• Train team members on the effective use of telephony systems where required.

TECH STACK :

• Microsoft Teams & Telephony
• Cisco CUCM & Jabber
• Cisco IOS Gateways
• VOIP
• Genesys Cloud Contact Centre solutions
• Call recording software
• Windows (Desktop & Server)

Network support / administration - good understanding of protocols and se...